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Karam Almarrini, Business Analyst

Karam Almarrini

Business Analyst·Citylogix

Kuwait

Bachelor's degree, Bachelor of Engineering (B.E.), Electrical, Electronics & Communication Engineering

Work experience

Total years of experience: 12 years, 11 months

Business Analyst

October 2023 - Present

Citylogix

Montreal, Canada

October 2023 - Present

Company industry:
Software Development
Job role:
Research and Development

Enterprise Technical Sales Engineer – Product Management

August 2013 - October 2023

Maxon computer

Canada

August 2013 - October 2023

• Managed RLM infrastructure licenses and Salesforce CRM, troubleshooting complex licensing environments.
• Successfully contributed to enhancing the customer experience, achieving a 91% satisfaction rate in under one year.
• Facilitated agile/scrum processes, Jira bug reporting, and technical support for enterprise clients B2B.
• Collaborated with development teams to achieve sprint goals and resolve technical challenges.
• Improved support resources and communication channels with sales teams and clients.
• Acted as the liaison between product, IT, quality assurance, development, and sales teams to understand customer demand for new features and bugs prioritize the product roadmap.
• Conducted user testing and gathered feedback to continually improve the products.
Company industry:
IT Services
Job role:
Management

Education

Ajman University of Science & Technology

May 2013

May 2013

Bachelor's degree, Bachelor of Engineering (B.E.), Electrical, Electronics & Communication Engineering

United Arab Emirates

GPA (rating): Very good

GPA (rating): Very good

Skills

Azure MS

Expert

CRM

Expert

business Analyst

Expert

Languages

English

Expert

Arabic

Native Speaker