Coffee Specialist (Floor Lead)
Nestlé Middle East
Total years of experience :9 years, 4 Months
⦁ Customer Care:
⦁ Welcome the Boutique clientele and identify their needs.
⦁ Advise both prospective and existing Nespresso Club Members on Nespresso products and services.
⦁ Educate clientele on the art of coffee tasting and help to develop their curiosity about our full range of products.
⦁ Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after-sales service benefits of our Nespresso Club.
⦁ Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories)
⦁ Boutique Excellence Operations:
⦁ Demonstrate product knowledge including merchandise features and benefits to maximize sales.
⦁ Contribute to achieve individual and boutique sales targets; achieving and exceeding personal sales and productivity goals agreed upon with your store manager.
⦁ Feel comfortable with upselling and cross selling.
⦁ Have computer skills to operate the POS register and email systems.
⦁ Cash checks, enter payments made by credit cards, check the correspondence of sums received with the orders.
⦁ Acquire new Boutique customers, open their account, present the Boutique and Nespresso Club services, and assist them in their selection during purchase.
⦁ Actively manage the database on a daily basis and update customer records.
⦁ Comply with all safety and health related corporate policies.
⦁ Follow all store operational policies and procedures as per Nestlé guidance.
⦁ Nestlé Nespresso Warehouse operations:
Dip 1 Jabel Ali, Dubai, UAE
⦁ Handled invoicing and taxations.
⦁ Handled stock replenishment to Nespresso Boutiques.
⦁ Arranged shipments details TOR stocks in and stock out.
⦁ Arranged online orders (Pick & Pack)
⦁ Achieving daily, weekly and monthly Sales and Attendance goals.
⦁ Assisting with delivering the financial performance required for profitable store growth.
⦁ Driving Bose ownership.
⦁ Delivering the Bose customer experience in all customer engagements and interactions.
⦁ Coaching all store colleagues on how to effectively engage and sell to Bose customers and offer a demonstrably unique customer experience and value proposition.
⦁ Assisting in recruiting the talent required to support a successful store business.
⦁ Listening to customer requirements and presenting appropriately to make a sale.
⦁ Maintaining and developing relationships with existing customers in person and via telephone calls and emails; Calling to arrange meetings with potential customers to prospect for new business.
⦁ Responding to incoming email and phone inquiries.
⦁ Checking the quantities of goods on display and in stock, recording sales and order information and sending copies to the sales office, or entering figures into a computer system
⦁ Excellent time management skills and making quick decisions.
⦁ Maintaining composure and customer focus while troubleshooting and solving issues.
⦁ Translating legal papers.
⦁ Dealing with Abu Dhabi Court & Abu Dhabi Police.
⦁ Review and provide legal advice on tender documents.
⦁ Review ongoing cases and advice management accordingly.
⦁ Meeting and greeting clients.
⦁ Sorting and distributing post.
⦁ Booking meetings.
⦁ Keeping the reception area tidy.
⦁ Answering and forwarding phone calls and E-mails.
⦁ Screening phone calls.
⦁ Answer calls from bank clients and answer inquiries about their financial standing with the bank.
⦁ Adjust, change or add financial charges on the client’s account.
⦁ Change or adjust information on the client’s account.
⦁ Issue or cancel and credit card issued by the bank for liquidated clients.
⦁ Handle irate and misrouted calls.
⦁ Report and escalate to supervisor any security breaches in the system.
⦁ Inbound sales team of Payday loan (US based company)
⦁ Responsible for sales of the said company with daily sales target of $1, 500/day
⦁ Selling company 4 products (Insurance, Medical, Education, Police Funds Foundation)
⦁ Quality insurance personnel.