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Emmanuel Ortaleza, Senior Cargo Operations Specialist

Emmanuel Ortaleza

Senior Cargo Operations Specialist·Easy for Customs Clearance

Qatar

Bachelor's degree, Computer Science

Work experience

Total years of experience: 22 years, 10 months

Senior Cargo Operations Specialist

April 2026 - Present

Easy for Customs Clearance

Doha, Qatar

April 2026 - Present

• Senior Cargo Operations Specialist reporting directly to the company COO; manage end-to-end operations for key account shipments including import, export, transshipment, breakbulk, RO-RO, courier and door-to-door services.

• Serve as primary operational contact for company key accounts; coordinate shipment requirements, resolve issues, and ensure SLA adherence.

• Negotiate and procure competitive rates from carriers, airlines, shipping lines, freight agents and transporters (local and international); prepare and issue client quotes based on negotiated contracts.

• Oversee bookings, uplift coordination, tracking, customs clearance and final delivery; maintain accurate shipment status in master database and provide proactive client updates.

• Verify and validate import/export documentation for compliance with Qatar Customs and applicable regulations; ensure risk assessments are completed for each shipment.
• Manage invoicing, job file closure and reconciliation for key account shipments; ensure timely billing and documentation accuracy.

• Lead procurement activities for logistics services; evaluate suppliers, secure contractual terms, and monitor service performance.

• Drive business development and sales support activities: analyze market trends, prepare
competitive quotations, generate leads, support telesales and help close deals to meet revenue targets.

• Perform administrative coordination, attend client operational meetings and sales calls, and liaise with internal teams to optimize operational workflows and customer satisfaction.

Company industry:
Distribution, Supply Chain & Logistics

Senior Customer Service Executive

November 2025 - February 2026

Fast International Logistics Shipping Services

Doha, Qatar

November 2025 - February 2026

• Manage company key accounts shipments and coordinate operational duties for all shipment requirements.
• Invoicing and closing job files of key accounts shipments.
• Procurement Specialist - Procure rates for services and quote clients based on their specific requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and logistics industry. Possessing a strong ability to analyze market trends and develop effective sales strategies. Adept at building and maintaining client relationships, generating leads, and closing deals. Proven experience in telesales, preparing competitive quotations, and achieving sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

Company industry:
Shipping
Job role:
Logistics and Transportation

Senior Customer Service Executive & Cargo Operations

November 2024 - February 2026

Fast International Logistics Shipping Services

Doha, Qatar

November 2024 - February 2026

• Manage company key accounts shipments and coordinate operational duties for all shipment requirements.
• Invoicing and closing job files of key accounts shipments.
• Procurement Specialist - Procure rates for services and quote clients based on their specific
requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to
meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and
logistics industry. Possessing a strong ability to analyze market trends and develop effective
sales strategies. Adept at building and maintaining client relationships, generating leads, and
closing deals. Proven experience in telesales, preparing competitive quotations, and achieving
sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master
database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring
compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

Company industry:
Shipping

Cargo Operation & Customer Service Executive

August 2017 - September 2024

Inchcape Shipping Services (Qatar) WLL

Doha, Qatar

August 2017 - September 2024

• Procurement Specialist - Procure rates for services and quote clients based on their specific requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and logistics industry. Possessing a strong ability to analyze market trends and develop effective sales strategies. Adept at building and maintaining client relationships, generating leads, and closing deals. Proven experience in telesales, preparing competitive quotations, and achieving sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

Company industry:
Shipping
Job role:
Logistics and Transportation

Cargo Operations & Customer Service Executive

January 2017 - January 2024

Inchcape Shipping Services (Qatar) WLL

Doha, Qatar

January 2017 - January 2024

• Procurement Specialist - Procure rates for services and quote clients based on their specific
requirements and negotiated rates. Experience include Supply Chain Coordinator and
Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to
meet client requirements.
• Results-oriented sales professional a proven track record in the freight forwarding and
logistics industry. Possessing a strong ability to analyze market trends and develop effective
sales strategies. Adept at building and maintaining client relationships, generating leads, and
closing deals. Proven experience in telesales, preparing competitive quotations, and achieving
sales targets.
• Manage operations and logistics requirements for key account clients, including freight
forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master
database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring
compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

Company industry:
Shipping

Customer Service Executive

April 2016 - July 2017

Paragon Shipping & Logistics WLL

Doha, Qatar

April 2016 - July 2017

• Performed similar duties as at Inchcape Shipping Services, focusing on freight forwarding and
logistics for import & export.
• Procured services and provided quotations to clients, ensuring competitive and accurate pricing.
• Coordinated operational activities during customs clearance and shipment deliveries to ensure
smooth and efficient processes.
• Arranged bookings with airline carriers, shipping lines, agents, and transporters for the seamless
movement of shipments.

Company industry:
Shipping

Administration Executive & Coordinator

September 2011 - January 2016

Keppel Seghers Engineering Singapore Pte. Ltd. Doha North Sewage Treatment Works Projec

Umm Salal Muhammad, Qatar

September 2011 - January 2016

Testing & Commissioning Phase (T&C) and QA/QC Administration Executive & Coordinator
• Served as Administrator and Coordinator for the Testing & Commissioning (T&C) and QA/QC Departments.
• Generated weekly reports and prepared/consolidated test sheets for tested instruments/equipment prior to commissioning and hand-over.
• Coordinated visas, accommodations, and transportation for vendors.
• Compiled, prepared, and transmitted T&C and QA/QC documents (ISO Standard) to consultants and clients.
• Reported directly to the T&C and QA/QC Managers.

HSE Administration Executive & Coordinator
• Serve as Administrator and Coordinator for the HSE Department.
• Attend and represent KSES HSE Department at weekly safety meetings.
• Prepare weekly HSE meeting minutes and narrative reports/presentations.
• Update and manage Key Performance Indicators (KPIs) for the project site.
• Consolidate Risk Assessment Reports and manage job permits.
• Generate manpower updates, safety correspondences, and other reports.
• Update and transmit the Safety Management System (SMS) and handle equipment contracts.
• Manage project site security, gate passes, and procurement of HSE supplies.
• Verify invoices and delivery notes before HSE Manager approval.
• Prepare meeting minutes for HSE Coordination and Internal meetings.
• Report directly to the HSE Manager.

Workers Accommodation (Camp) Administrator
• Administer Temporary Workers Accommodation and liaise with sub-contractors.
• Represent the company at monthly operational meetings with sub-contractors.
• Prepare monthly status reports and payment certificates for back-charging sub-contractors.
• Coordinate waste management at the project site and office.
• Report directly to the Administration Manager.

Company industry:
Civil Engineering

Testing & Commissioning Phase (T&C) and QA/QC Administration Executive & Coordinator

January 2011 - January 2016

Keppel Seghers Engineering Singapore Pte. Ltd.

Umm Salal Muhammad, Qatar

January 2011 - January 2016

• Served as Administrator and Coordinator for the Testing & Commissioning (T&C) and QA/QC
Departments.
• Generated weekly reports and prepared/consolidated test sheets for tested instruments/equipment prior to commissioning and hand-over.
• Coordinated visas, accommodations, and transportation for vendors.
• Compiled, prepared, and transmitted T&C and QA/QC documents (ISO Standard) to consultants and clients.
• Reported directly to the T&C and QA/QC Managers.

Company industry:
General Engineering Consultancy

HSE Administration Executive & Coordinator

January 2011 - January 2016

Keppel Seghers Engineering Singapore Pte. Ltd.

Umm Salal Muhammad, Qatar

January 2011 - January 2016

• Serve as Administrator and Coordinator for the HSE Department.
• Attend and represent KSES HSE Department at weekly safety meetings.
• Prepare weekly HSE meeting minutes and narrative reports/presentations.
• Update and manage Key Performance Indicators (KPIs) for the project site.
• Consolidate Risk Assessment Reports and manage job permits.
• Generate manpower updates, safety correspondences, and other reports.
• Update and transmit the Safety Management System (SMS) and handle equipment contracts.
• Manage project site security, gate passes, and procurement of HSE supplies.
• Verify invoices and delivery notes before HSE Manager approval.
• Prepare meeting minutes for HSE Coordination and Internal meetings.
• Report directly to the HSE Manager.

Company industry:
General Engineering Consultancy

Workers Accommodation (Camp) Administrator

January 2011 - January 2016

Keppel Seghers Engineering Singapore Pte. Ltd.

Umm Salal Muhammad, Qatar

January 2011 - January 2016

• Administer Temporary Workers Accommodation and liaise with sub-contractors.
• Represent the company at monthly operational meetings with sub-contractors.
• Prepare monthly status reports and payment certificates for back-charging sub-contractors.
• Coordinate waste management at the project site and office.
• Report directly to the Administration Manager.

Company industry:
General Engineering Consultancy

Office Administrator and Customer Service Specialist

October 2008 - March 2011

Conor / Coriner Int’l Express Cargo & Services

Doha, Qatar

October 2008 - March 2011

Office Administrator and FedEx Agent
• Managed office administration tasks; Handled FedEx transactions, follow-ups, and cash flow reports; Reported to FedEx Doha Main Office and the Company President.

Cargo Pick-Up Logistics Dispatcher
• Arranged logistical dispatch for Cargo Officers; Reported to the Operations Manager.

Customer Service Specialist
• Assisted with cargo needs and queries via walk-in, phone, and email; Reported to the Operations Manager.

Encoder
• Encoded airway bills, bills of lading, and sent manifests; Reported to Operations Managers in Doha and Manila.

Accounting Staff / Cashier
• Collected cargo cash payments and generated cash flow reports; Reported to the Company Accountant and the Company President.

Company industry:
Shipping

Office Administrator and FedEx Agent

October 2008 - January 2011

Conor / Coriner Int’l Express Cargo & Services

Doha, Qatar

October 2008 - January 2011

• Managed office administration tasks; Handled FedEx transactions, follow-ups, and cash flow reports;
• Reported to FedEx Doha Main Office and the Company President.

Company industry:
Shipping

Cargo Pick-Up Logistics Dispatcher

October 2008 - January 2011

Conor / Coriner Int’l Express Cargo & Services

Doha, Qatar

October 2008 - January 2011

• Arranged logistical dispatch for Cargo Officers; Reported to the Operations Manager.

Company industry:
Shipping

Customer Service Specialist

October 2008 - January 2011

Conor / Coriner Int’l Express Cargo & Services

Doha, Qatar

October 2008 - January 2011

• Assisted with cargo needs and queries via walk-in, phone, and email; Reported to the Operations Manager.

Company industry:
Shipping

Encoder

October 2008 - January 2011

Conor / Coriner Int’l Express Cargo & Services

Doha, Qatar

October 2008 - January 2011

• Encoded airway bills, bills of lading, and sent manifests; Reported to Operations Managers
in Doha and Manila.

Company industry:
Shipping

Accounting Staff / Cashier

October 2008 - January 2011

Conor / Coriner Int’l Express Cargo & Services

Doha, Qatar

October 2008 - January 2011

• Collected cargo cash payments and generated cash flow reports; Reported to the Company
Accountant and the Company President.

Company industry:
Shipping

Assistant Executive Director

June 2006 - June 2008

180 Degrees Music Team, Inc.

Manila, Philippines

June 2006 - June 2008

• Managed and supervised the organizations administrative operations; Arranged and attended
client meetings, supporting both local and international clients; Conducted theatrical training for
youth and served as a creative stage director; Reported directly to the Executive Director and
Board of Trustees.

Company industry:
Other Business Support Services

Assistant to the Executive Director

January 2003 - June 2006

180 Degrees Music Team, Inc.

Manila, Philippines

January 2003 - June 2006

• Assisted the Executive Director with administrative operations; Provided hands-on theatrical
training for youth; Served as a creative stage director Reported directly to the Executive
Director.

Company industry:
Other Business Support Services

Education

AMA Computer University

August 2002

August 2002

Bachelor's degree, Computer Science

Philippines

Miracle Life Christian Academy

April 1998

April 1998

High school or equivalent, High School

Philippines

Skills

Cargo
Expert
Cargo
Expert
Procurement
Expert
Procurement
Expert
Office Management
Expert
Office Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Database Management
Expert
Database Management
Expert
OPERATIONS
Expert
OPERATIONS
Expert
FREIGHT FORWARDING
Expert
FREIGHT FORWARDING
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
QUOTATIONS
Expert
QUOTATIONS
Expert
SALES
Expert
SALES
Expert
TRANSSHIPMENT
Expert
TRANSSHIPMENT
Expert
SUPPLY CHAIN
Expert
SUPPLY CHAIN
Expert
PURCHASING
Expert
PURCHASING
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
Quickbooks - Small Office
Intermediate
Quickbooks - Small Office
Intermediate
Administration / Management
Expert
Administration / Management
Expert
Driving
Expert
Driving
Expert
Typing 50 WPM
Expert
Typing 50 WPM
Expert
Customer Service
Expert
Customer Service
Expert
MS Office Applications
Expert
MS Office Applications
Expert
Business Correspondence
Expert
Business Correspondence
Expert
Team Leader
Expert
Team Leader
Expert
Trainer
Expert
Trainer
Expert
Stage Director / Stage Management
Expert
Stage Director / Stage Management
Expert
Creative Stage Director
Expert
Creative Stage Director
Expert
Office Management
Expert
Office Management
Expert
LOGISTICS
Expert
LOGISTICS
Expert
FREIGHT FORWARDER
Expert
FREIGHT FORWARDER
Expert
Procurement
Expert
Procurement
Expert
Cargo
Expert
Cargo
Expert
Administration
Expert
Administration
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Filipino
Expert

Training and Certifications

Certifications
NSC First Aid Course - Standard
Jul 2012 - Jul 2014
NSC CPR Course - CPR and AED
Jul 2012 - Jul 2014

Training
Problem Solving & Decision Making (Peritus Training)
Athena – Inchcape Shipping Services
Aug 2020
Customer Service in an Office (Peritus Training)
Athena – Inchcape Shipping Services
Aug 2020
Procurement Training
Athena – Inchcape Shipping Services
Nov 2019
Customer Complaints Corrective Action Request Training
Athena – Inchcape Shipping Services
Apr 2019
Customer Service Training for Port Agency
Athena – Inchcape Shipping Services
Apr 2019
Customer Service Training
Athena – Inchcape Shipping Services
Apr 2019

Hobbies

  • Doha Players
    I am a member since 2013 of Doha Players - longest running amateur theater in Qatar. I auditioned and performed in their musicals as Nanki Poo of "Hot Mikado" on June 2013 and Grantaire of "Les Miserables" on May 2014. To perform in a musical in Broadway or West End is one of my dreams and hoping it will not be too late.