Emmanuel Ortaleza

• Senior Cargo Operations Specialist reporting directly to the company COO; manage end-to-end operations for key account shipments including import, export, transshipment, breakbulk, RO-RO, courier and door-to-door services.

• Serve as primary operational contact for company key accounts; coordinate shipment requirements, resolve issues, and ensure SLA adherence.

• Negotiate and procure competitive rates from carriers, airlines, shipping lines, freight agents and transporters (local and international); prepare and issue client quotes based on negotiated contracts.

• Oversee bookings, uplift coordination, tracking, customs clearance and final delivery; maintain accurate shipment status in master database and provide proactive client updates.

• Verify and validate import/export documentation for compliance with Qatar Customs and applicable regulations; ensure risk assessments are completed for each shipment.
• Manage invoicing, job file closure and reconciliation for key account shipments; ensure timely billing and documentation accuracy.

• Lead procurement activities for logistics services; evaluate suppliers, secure contractual terms, and monitor service performance.

• Drive business development and sales support activities: analyze market trends, prepare
competitive quotations, generate leads, support telesales and help close deals to meet revenue targets.

• Perform administrative coordination, attend client operational meetings and sales calls, and liaise with internal teams to optimize operational workflows and customer satisfaction.

• Manage company key accounts shipments and coordinate operational duties for all shipment requirements.
• Invoicing and closing job files of key accounts shipments.
• Procurement Specialist - Procure rates for services and quote clients based on their specific requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and logistics industry. Possessing a strong ability to analyze market trends and develop effective sales strategies. Adept at building and maintaining client relationships, generating leads, and closing deals. Proven experience in telesales, preparing competitive quotations, and achieving sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

• Manage company key accounts shipments and coordinate operational duties for all shipment requirements.
• Invoicing and closing job files of key accounts shipments.
• Procurement Specialist - Procure rates for services and quote clients based on their specific
requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to
meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and
logistics industry. Possessing a strong ability to analyze market trends and develop effective
sales strategies. Adept at building and maintaining client relationships, generating leads, and
closing deals. Proven experience in telesales, preparing competitive quotations, and achieving
sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master
database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring
compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

• Procurement Specialist - Procure rates for services and quote clients based on their specific requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and logistics industry. Possessing a strong ability to analyze market trends and develop effective sales strategies. Adept at building and maintaining client relationships, generating leads, and closing deals. Proven experience in telesales, preparing competitive quotations, and achieving sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

• Procurement Specialist - Procure rates for services and quote clients based on their specific
requirements and negotiated rates. Experience include Supply Chain Coordinator and
Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to
meet client requirements.
• Results-oriented sales professional a proven track record in the freight forwarding and
logistics industry. Possessing a strong ability to analyze market trends and develop effective
sales strategies. Adept at building and maintaining client relationships, generating leads, and
closing deals. Proven experience in telesales, preparing competitive quotations, and achieving
sales targets.
• Manage operations and logistics requirements for key account clients, including freight
forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master
database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring
compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

• Performed similar duties as at Inchcape Shipping Services, focusing on freight forwarding and
logistics for import & export.
• Procured services and provided quotations to clients, ensuring competitive and accurate pricing.
• Coordinated operational activities during customs clearance and shipment deliveries to ensure
smooth and efficient processes.
• Arranged bookings with airline carriers, shipping lines, agents, and transporters for the seamless
movement of shipments.

Testing & Commissioning Phase (T&C) and QA/QC Administration Executive & Coordinator
• Served as Administrator and Coordinator for the Testing & Commissioning (T&C) and QA/QC Departments.
• Generated weekly reports and prepared/consolidated test sheets for tested instruments/equipment prior to commissioning and hand-over.
• Coordinated visas, accommodations, and transportation for vendors.
• Compiled, prepared, and transmitted T&C and QA/QC documents (ISO Standard) to consultants and clients.
• Reported directly to the T&C and QA/QC Managers.

HSE Administration Executive & Coordinator
• Serve as Administrator and Coordinator for the HSE Department.
• Attend and represent KSES HSE Department at weekly safety meetings.
• Prepare weekly HSE meeting minutes and narrative reports/presentations.
• Update and manage Key Performance Indicators (KPIs) for the project site.
• Consolidate Risk Assessment Reports and manage job permits.
• Generate manpower updates, safety correspondences, and other reports.
• Update and transmit the Safety Management System (SMS) and handle equipment contracts.
• Manage project site security, gate passes, and procurement of HSE supplies.
• Verify invoices and delivery notes before HSE Manager approval.
• Prepare meeting minutes for HSE Coordination and Internal meetings.
• Report directly to the HSE Manager.

Workers Accommodation (Camp) Administrator
• Administer Temporary Workers Accommodation and liaise with sub-contractors.
• Represent the company at monthly operational meetings with sub-contractors.
• Prepare monthly status reports and payment certificates for back-charging sub-contractors.
• Coordinate waste management at the project site and office.
• Report directly to the Administration Manager.

• Served as Administrator and Coordinator for the Testing & Commissioning (T&C) and QA/QC
Departments.
• Generated weekly reports and prepared/consolidated test sheets for tested instruments/equipment prior to commissioning and hand-over.
• Coordinated visas, accommodations, and transportation for vendors.
• Compiled, prepared, and transmitted T&C and QA/QC documents (ISO Standard) to consultants and clients.
• Reported directly to the T&C and QA/QC Managers.

• Serve as Administrator and Coordinator for the HSE Department.
• Attend and represent KSES HSE Department at weekly safety meetings.
• Prepare weekly HSE meeting minutes and narrative reports/presentations.
• Update and manage Key Performance Indicators (KPIs) for the project site.
• Consolidate Risk Assessment Reports and manage job permits.
• Generate manpower updates, safety correspondences, and other reports.
• Update and transmit the Safety Management System (SMS) and handle equipment contracts.
• Manage project site security, gate passes, and procurement of HSE supplies.
• Verify invoices and delivery notes before HSE Manager approval.
• Prepare meeting minutes for HSE Coordination and Internal meetings.
• Report directly to the HSE Manager.

• Administer Temporary Workers Accommodation and liaise with sub-contractors.
• Represent the company at monthly operational meetings with sub-contractors.
• Prepare monthly status reports and payment certificates for back-charging sub-contractors.
• Coordinate waste management at the project site and office.
• Report directly to the Administration Manager.

Office Administrator and FedEx Agent
• Managed office administration tasks; Handled FedEx transactions, follow-ups, and cash flow reports; Reported to FedEx Doha Main Office and the Company President.

Cargo Pick-Up Logistics Dispatcher
• Arranged logistical dispatch for Cargo Officers; Reported to the Operations Manager.

Customer Service Specialist
• Assisted with cargo needs and queries via walk-in, phone, and email; Reported to the Operations Manager.

Encoder
• Encoded airway bills, bills of lading, and sent manifests; Reported to Operations Managers in Doha and Manila.

Accounting Staff / Cashier
• Collected cargo cash payments and generated cash flow reports; Reported to the Company Accountant and the Company President.

• Managed office administration tasks; Handled FedEx transactions, follow-ups, and cash flow reports;
• Reported to FedEx Doha Main Office and the Company President.

• Arranged logistical dispatch for Cargo Officers; Reported to the Operations Manager.

• Assisted with cargo needs and queries via walk-in, phone, and email; Reported to the Operations Manager.

• Encoded airway bills, bills of lading, and sent manifests; Reported to Operations Managers
in Doha and Manila.

• Collected cargo cash payments and generated cash flow reports; Reported to the Company
Accountant and the Company President.

• Managed and supervised the organizations administrative operations; Arranged and attended
client meetings, supporting both local and international clients; Conducted theatrical training for
youth and served as a creative stage director; Reported directly to the Executive Director and
Board of Trustees.

• Assisted the Executive Director with administrative operations; Provided hands-on theatrical
training for youth; Served as a creative stage director Reported directly to the Executive
Director.