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Kareem Azab, Senior Technical Talent Acquisition

Kareem Azab

Senior Technical Talent Acquisition ·citPeak

Egypt

Bachelor's degree, ACCOUNTING

Work experience

Total years of experience: 14 years, 7 months

Senior Technical Talent Acquisition

February 2023 - Present

citPeak

Cairo, Egypt

February 2023 - Present

- Develop outstanding sourcing strategies, including social networking and direct
sourcing, resulting in pipelines that meet ambitious hiring goals.
- Work closely with technology leaders and hiring managers to understand technical
requirements, team dynamics, and long-term hiring needs.
- Develop and implement a strategic recruitment plan for technical positions, aligning
with the organization's technology goals and objectives.
- Responsible for the end-to-end recruitment process. Source, recruit, interview and offer
negotiation.
- Collaborate with marketing and communication teams to create targeted recruitment
content and campaigns to attract technical talent.
- Engage applicants from the screening process through candidate shortlisting, and ensure
an outstanding candidate experience.
- Create job descriptions and interview questions that reflect the requirements for each
position.
- Meeting with managers to discuss goals and objectives for recruiting efforts, then
developing recruiting strategies to meet those goals and objectives.
- Collaborate with various departments to implement changes based on exit interview
feedback, with the goal of improving employee retention and engagement.
- Facilitates contacts by creating and maintaining a presence in the technical/industry
community and marketplace.

Company industry:
Software Development
Job role:
Human Resources and Recruitment

Senior Talent Acquisition Specialist

June 2019 - February 2023

Amoun Hotel

Alexandria, Egypt

June 2019 - February 2023

- Identify and forecast staffing needs in different areas and departments.
- Source applicants through online channels, such as LinkedIn and other professional
networks.
- Administering recruitment and selection process including (advertising - sourcing.
screening, shortlisting, selection and interviewing).
- Conducting exit interviews, performing analysis and advice recommendations to
reduce absenteeism and turnover.
- Create job descriptions and interview questions that reflect the requirements for
each position.
- Collect TNA and compare it with the performance gaps to create training plan.
- Develop, organize, conduct and evaluate training programs.
- Review Annual Appraisal with Managers “Seniors & Supervisors” and employees.
- Integrate the employee referral program as a key component of the sourcing and
talent acquisition process. This requires raising awareness levels and educating
employees on its importance to the long term growth and profitability of the Company.

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Senior Teller

September 2016 - June 2019

Arab African International Bank.

Alexandria, Egypt

September 2016 - June 2019

- Receive and handle cash / Cheques deposits (within authorized limits).
- Process outgoing cheques, bills, transfers and Western Union Transactions.
- Process cash withdrawal (within authorized limits).
- Promote and sell full range of products / Services to current and potential
clients at the counter or by referring to customer service area.
- Promptly and efficiently handle escalated customer issues and feedback.

Company industry:
Banking
Job role:
Banking

Teller/ Branch Customer Service Officer

November 2015 - December 2015

Union National Bank Egypt

Alexandria, Egypt

November 2015 - December 2015

- Sell and Market branch products, services to meet target assigned and open
customer time deposits.
- Open Current & saving accounts.
- Marketing Services to the potential Customers and new products.
- Renewal and breaking customers time deposits.

Company industry:
Banking
Job role:
Banking

Teller / Branch Cutomer Service Representative

December 2013 - November 2015

Blom Bank Egypt

Alexandria, Egypt

December 2013 - November 2015

- Receive and handle cash / Cheques deposits (within authorized limits).
- Process cash withdrawal (within authorized limits).
- Sort customer deposited foreign currency for fraud banknotes.
- Authorize and verify customer position and signature, to approve certain
transactions.
- Process outgoing cheques, bills and transfers.
- Promptly and efficiently handle escalated customer issues and feedback.

Company industry:
Banking
Job role:
Banking

Customer Service Representative.

September 2012 - November 2013

TEData Egypt.

Alexandria, Egypt

September 2012 - November 2013

- Deal with walk in Customers and Follow up with delayed Customers request.
- Report difficulties / Problems or comments within the application used.
- Provide Customers with information regarding TEData’s new products.
- Identify the needs of Customers both internally and externally.

Company industry:
IT Services
Job role:
Information Technology

Customer Service Consultant

March 2012 - August 2012

Sutherland Global Services.

Alexandria, Egypt

March 2012 - August 2012

- Handling Customers complaints and queries.
- Deal effectively with all support calls, investigating and responding to
queries and progressing to a successful conclusion at the earliest time.
- Selling the company products by telephone and answer all questions about the
company products and the latest promotions.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Maker, Indoor

January 2011 - November 2011

Radio Shack Egypt

Alexandria, Egypt

January 2011 - November 2011

- Serving and selling to multiple customers.
- Offering customers cutting-edge solutions in a friendly, confident and
knowledgeable manner.
- Execution of non-negotiable standards of store operation including stocking,
merchandising, etc.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Tanta University

January 2009

January 2009

Bachelor's degree, ACCOUNTING

Egypt

B.Sc in ACCOUNTING, Faculty of Commerce, Tanta University. Graduation Year: 2009

Skills

Human Resources

Expert

Customer Service Consultant

Expert

Branch Banking

Expert

oracle database developer

Expert

Recruitment

Expert

Recruitment

Intermediate

Banking

Expert

Technical Talent Acquisition

Expert

Sourcing

Expert

Competency Based Interview "CBI"

Expert

STAR Technique

Expert

Human Resources

Expert

Customer Service Consultant

Expert

Branch Banking

Expert

oracle database developer

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
HRCI
Aug 2022
HR Specialist (Workshop)
EAAC.
Feb 2013 - Apr 2013
Microsoft Office Outlook
Arab Academy for Science, Technology & Maritime Transport (AASTMT).
Mar 2011 - Apr 2011
HR Specialist Diploma
EAAC and Arab Academy for Science, Technology & Maritime Transport (AASTMT).
Nov 2012 - Feb 2013
Microsoft Office Power Point
Arab Academy for Science, Technology & Maritime Transport (AASTMT).
Feb 2011 - Mar 2011
Microsoft Office Excel
Arab Academy for Science, Technology & Maritime Transport (AASTMT).
Aug 2009 - Sep 2009
Introduction to Customer Service Skills and Introduction to Basic Selling Skills
Radio Shack Egypt.
Feb 2011 - Apr 2011
Oracle Program Unit PL/SQL
New Horizons and Arab Academy for Science, Technology & Maritime Transport (AASTMT).
Jul 2011 - Aug 2011
Microsoft Office Word
Arab Academy for Science, Technology & Maritime Transport (AASTMT).
Sep 2010 - Oct 2010
Oracle (SQL)
New Horizons and Arab Academy for Science, Technology & Maritime Transport (AASTMT).
May 2011 - Jul 2011
Customer Service Skills and Communications skills
Sutherland Global services.
Feb 2012 - Mar 2012
Oracle Forms Developer (Build Internet Application)
New Horizons.
Aug 2011 - Oct 2011

Training
HR Management Diploma
EgyCham
May 2022
Microsoft Visio
New Horizons