Customer Service Representative (CSR/Sales Agent), American AT&T Account, U-verse Blue Team, Billing Department and Customer Care
Sutherland Global Services
Total years of experience :2 years, 2 Months
December 2010 - June 2011 Sutherland Global Services Alexandria, Egypt Customer Service Representative (CSR/Sales Agent), American AT&T Account, U-verse Blue Team, Billing Department and Customer Care
• Receives, processes, and verifies the accuracy of orders from customers utilizing the organization's internal CRM/mainframe systems and customer purchase orders;
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments;
• Ensures and provides quality service to both internal and external customers;
• Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of order-related issues;
• Accesses the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various schedules and reports;
• Performs assigned system maintenance to various electronic order files;
• Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department.
• Hit sales goal during the entire working period.
• Scored 100% quality assurance twice.
• Won the "Best seller on the floor" title.
August 2010 - November 2010 Zenobia Restaurant Edinburgh, Scotland (UK) Deputy Manager and Shift Supervisor
• Oversees and supervises daily operations of the restaurant;
• Prioritizes, schedules, assigns, trains, reviews, and evaluates assigned restaurant staff;
• Participates with the operational management team to create, plan, develop and implement long and short term goals;
• Monitors integrity of restaurant operation and the provision of services;
• Delegates and oversees bartending, kitchen supervision, and table service duties;
• Prepares annual restaurant budget estimates, requests, and final budget proposal;
• Oversees menu planning, pricing and banquet operations;
• Develops and implements advertising and marketing strategies for restaurant and banquet services;
• Resolves routine problems and conflicts encountered in performance of work assignments;
• Performs other related duties as assigned.
January 2008 - March 2009 Al Youssef Imports, Exports and Land Reclamation Alexandria, Egypt Accounting Assistant (Trainee)
• Processes, updates, and maintains various routine accounting documents;
• Keys-in data and produces standard financial documents;
• Distributes, files and/or mails various documents and reports;
• Compiles reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other pertinent information.
University of Alexandria Alexandria, Egypt Faculty of Commerce, English Department, Business Administration • Bachelor degree
Victoria College Alexandria, Egypt High School • High School Diploma