كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
كريم Baghdady, Customer Service Representative (CSR/Sales Agent), American AT&T Account, U-verse Blue Team, Billing Department and Customer Care

كريم Baghdady

Customer Service Representative (CSR/Sales Agent), American AT&T Account, U-verse Blue Team, Billing Department and Customer Care·Sutherland Global Services

مصر

بكالوريوس, Commercial Business, English department

الخبرة العملية

مجموع سنوات الخبرة: 2 سنوات, 2 أشهر

Customer Service Representative (CSR/Sales Agent), American AT&T Account, U-verse Blue Team, Billing Department and Customer Care

ديسمبر 2010 - يونيو 2011

Sutherland Global Services

الإسكندرية، مصر

ديسمبر 2010 - يونيو 2011

December 2010 - June 2011 Sutherland Global Services Alexandria, Egypt Customer Service Representative (CSR/Sales Agent), American AT&T Account, U-verse Blue Team, Billing Department and Customer Care
• Receives, processes, and verifies the accuracy of orders from customers utilizing the organization's internal CRM/mainframe systems and customer purchase orders;
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments;
• Ensures and provides quality service to both internal and external customers;
• Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of order-related issues;
• Accesses the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various schedules and reports;
• Performs assigned system maintenance to various electronic order files;
• Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department.

• Hit sales goal during the entire working period.
• Scored 100% quality assurance twice.
• Won the "Best seller on the floor" title.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Deputy Manager and Shift Supervisor

أغسطس 2010 - نوفمبر 2010

Zenobia Restaurant

المملكة المتحدة

أغسطس 2010 - نوفمبر 2010

August 2010 - November 2010 Zenobia Restaurant Edinburgh, Scotland (UK) Deputy Manager and Shift Supervisor
• Oversees and supervises daily operations of the restaurant;
• Prioritizes, schedules, assigns, trains, reviews, and evaluates assigned restaurant staff;
• Participates with the operational management team to create, plan, develop and implement long and short term goals;
• Monitors integrity of restaurant operation and the provision of services;
• Delegates and oversees bartending, kitchen supervision, and table service duties;
• Prepares annual restaurant budget estimates, requests, and final budget proposal;
• Oversees menu planning, pricing and banquet operations;
• Develops and implements advertising and marketing strategies for restaurant and banquet services;
• Resolves routine problems and conflicts encountered in performance of work assignments;
• Performs other related duties as assigned.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Accounting Assistant (Trainee)

يناير 2008 - مارس 2009

Al Youssef Imports, Exports and Land Reclamation

الإسكندرية، مصر

يناير 2008 - مارس 2009

January 2008 - March 2009 Al Youssef Imports, Exports and Land Reclamation Alexandria, Egypt Accounting Assistant (Trainee)
• Processes, updates, and maintains various routine accounting documents;
• Keys-in data and produces standard financial documents;
• Distributes, files and/or mails various documents and reports;
• Compiles reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other pertinent information.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

University of Alexandria

نوفمبر 2013

نوفمبر 2013

بكالوريوس، Commercial Business, English department

مصر

University of Alexandria Alexandria, Egypt Faculty of Commerce, English Department, Business Administration • Bachelor degree

Victoria College

يونيو 2005

يونيو 2005

الثانوية العامة أو ما يعادلها،

مصر

Victoria College Alexandria, Egypt High School • High School Diploma

Skills

Public Relations
Expert
Public Relations
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Call Center
Expert
Call Center
Expert
Sales
Intermediate
Sales
Intermediate
CRM
Beginner
CRM
Beginner
CSR
Beginner
CSR
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
Communication skills
Intermediate
Communication skills
Intermediate
Public Relations
Expert
Public Relations
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Call Center
Expert
Call Center
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متوسط