Marketing Specialist
TEZ Tour Egypt
Total des années d'expérience :4 years, 4 Mois
1. Outline workflow processes to increase the efficiency of the marketing organization
2. Produce campaign analytics reports as required
3. Assists with the development, writing, and communication of Marketing plans, promotional recaps, creative briefs, project recommendations, and presentations.
4. Ensures that all locally-developed creative marketing materials undergo brand review and adhere to strict brand guidelines.
5. Assists with writing and editing of promotional literature, newsletters, direct marketing, and Internet marketing projects.
6. Works effectively as part of a multi-disciplinary Marketing and Communications team to communicate, coordinate, and integrate Marketing and Communications, and apply best-in-class practices to all efforts.
7. Develops opportunities to add additional value to other department initiatives including Internet Marketing, Direct Marketing, Tradeshow Development, etc.
8. Participates in regular strategy meetings and develops new programs and initiatives that are designed to further Maxim’s mission.
9. Assists branch offices with managing advertising initiatives and media plans.
10. Participates in weekly sales training sessions that are designed to inform and teach others in the company about marketing activities and initiatives.
11. Analyzes Marketing and competitive data and consolidates findings to support local and national Marketing strategy development.
12. Provides feedback and best practices to the Marketing support team on a consistent basis.
13. Demonstrated success supervising and maintaining Marketing plans, programs, and initiatives that are strategic assets to the business and all clients.
14. Execute the day to day delivery of email marketing campaigns, e-newsletters, invitations etc.
15. Provide assistance to regional marketing managers to execute local email and direct marketing programs
1- Cisco Systems Inc., Cairo, Egypt Hired by Xceed Jan, 2010 till NOW
Operation Management ( Customer Service & Operation)
• Supporting for EMEA "Europe, Middle East, Africa & USA"
• Working among CISCO departments starting from the Manufacturing team, Sales Team, Collection Team and Finance team to end with the End User to resolve the whole issues created with the orders.
• Communicate with different departments, regional call center, and partners to identify the issue and solve it.
• Make sure that every order entered by partner is fully booked.
• Using CISCO Tools & Oracle 11i applications for resolving a lot of cases with variety of issues Such "Expedite, Change & Cancellation, Discounts & etc.
2- Saudi Egyptian Finance Bank, Giza, Egypt.
• Credit & loans Dept.
• General Accounts Dept.
Handling different kinds of customers from different cultures.
Perform the entire possible step to reach the best customer
service satisfaction with all the professional and different ways.
Jun, 2008 to Jan, 2008
3- Egyptian Company For Maritime Transportations (Martrans)
• Commercial Dept (UK & France Region)
Jun, 2007 to Jul, 2007
2011 Certification in Developing Spoken and Written Language Educational Development for Universities, Sponsored by the Information Technology Institute, Cairo, Egypt.
2010 Certification in Upper Intermediate Level in English Correspondence and Conversation. Berlitz Language Center, sponsored by future generation foundation.
Cairo University, Giza, Egypt (Grade: Good)
2009 Certification in Business Courses. Berlitz Language Center, sponsored by future generation foundation. Bachelors of Commerce, Accounting Dept.
2005 High School Diploma Christians High School, Cairo, Egypt. Courses taken