Application specialist & Network Administration/Server Support
Magrabi Hospitals & Centers
Total years of experience :4 years, 0 Months
Application specialist & Network Administration/Server Support
❖ (Magrabi Hospitals & Centers)
October 2009- till now
• Support the hospital complex technical issues including problems related to networks, servers and workstations
• Respond to requests and inquiries from staff within the pre-determined timeframe.
• Investigate and resolve problems installing software as a result of complex environmental variables including Document Management Systems, Citrix / Terminal servers and Novell networks
• Identify solutions to work around open issues / problems that are under investigation or pending resolution
• Work directly with technology staff, and end users, to deploy and configure Magrabi software
• Document, and track, case histories, issues, and actionable steps taken
• Perform magrabi software research, testing, and recommendations.
• Improve documentation of support policies and procedures
• Perform quality assurance testing of new software releases.
• Provided technical support training to other team members.
Network Administration/Server Support
• Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects, plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems.
• assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.
• assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software.
• Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems.
• Monitors usage to ensure security of data and access privileges installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN)
• Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
• performs daily server tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems
• Develops, maintains and implements network support, and archiving procedures researches and evaluates new technologies related to computer networking.
• Assists in planning, coordinating and consulting with vendors and clients for Hardware/software purchases, product services and support
• Recommends and specifies the purchase of related products and services
• keeps current regarding new hardware/software products for system enhancements
• Assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including performing scheduled network tasks.
• updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
• E-mail/Internet/ Systems Support Establishes and maintains user e-mail accounts
• provides e-mail training and software support
• provides e-mail documentation and updates user manual as needed
• Manages anti-spam and anti-virus servers; researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations
• Managing Kaspersky Security Center using administration kit
IT Technical Support for problems
• Helping in the implementation of FMIS ( financial management information system), package (GL, cashier, inventory, ACp, fixed assets, payroll, personal) modules.
Helping in the implementation of HMIS (hospital management information system) package including (reservation and appointments, inpatient and accommodation, operations management, patient account, medical record, laboratory, pharmacy) modules.
• Helping in fixing and solving problems concerning the packages (HMIS, FMIS) for end user.
• Helping in network administration concerning network connection, connection between clients and server, solving end_ user problems in joining the net works,
• Responsible for software /hardware support for end-users.
e-mails administration:
• Responsible to solve problems concerning users emails on maghrabi.com such as creating new user, contact with ISP (internet service provider) for getting best performance, solving problems related to emails
• Database administration tasks such as database back up, recovery and database performance tuning for all magrabi Hospitals and centers.
❖ Khabeer for Software Industries
(June 2009 - October 2009)
IT Technique support
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only)
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provide software tools.