Service Manager
M. H. Alshaya Company
Total years of experience :20 years, 0 Months
Applying the integrity, empowerment, innovation, guest focus, accountability and responsibility all the time.
Establish memorable guest experience through legendary hospitality that sustain.
Plan marketing strategies to increase our company market share and improve its KPI achievements.
Ensure simplicity to reach out our customers and guests and to have competitive advantage.
Monitor actual sales performance against budgeted figures and take corrective measures as appropriate.
Recommend annual marketing and sales strategic plans, such as pricing, stock levels, product mix, etc.
Identify and assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, etc. based on such factors as stock movement, sales history and forecasts, sales budgets, product mix, etc.
Gather market and customers conerns & feedback.
Identify market’s needs & business opportunities through macro and micro analysis tools.
Analyze each H. Delivery areas AVG sales & covers to increase it vertically & horizontally.
Enhance the team members performance by providing training sessions and all the required tools needed to motivate them and support the business trend.
coach the team members & prepare discussion planner for their performance.
Enhance the motivation & teamwork procedures.
Ensure that all new products executed properly following roll-out.
Prepar S.M.A.R.T action plan for sales targets & business opportunities.
Demonstrates Excellence by following cost of Sales, Labor, goods & other controllables that state in P&L report.
Submit daily & monthly reports using (Micros & Material control system& Oracle)
Conduct QA, RUR, OA & APM audits quarterly.
Engage all the team by building the trust, inspiration to enthusiasm to want to do great things.
Analyze the call center customers concerns & feedback and follow up KPI.
Responsible for recipes execution and operation excellence.
Train managers and team members on recipes execution and presentations, food safety and allergin standards.
Enhance the team members performance by providing training sessions and all the required tools needed to motivate them and support the business trend.
coach the team members & prepare discussion planner for their performance.
Enhance the motivation & teamwork procedures.
Ensure that all new products executed properly following roll-out.
Prepar S.M.A.R.T action plan for sales targets & business opportunities.
Demonstrates Excellence by following cost of Sales, Labor, goods & other controllables that state in P&L report.
Submit daily & monthly reports using (Micros & Material control system& Oracle)
Conduct QA, RUR, OA & ESF audits quarterly.
Engage all the team by building the trust, inspiration to enthusiasm to want to do great things.
Analyze the KFR and set a plan to minimise the food cost and increase the margin.
Applying the integrity, empowerment, innovation, guest focus, accountability and responsibility all the time.
Monitor actual sales performance against budgeted figures and take corrective measures as appropriate.
Identify and assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, etc. based on such factors as stock movement, sales history and forecasts, sales budgets, product mix, etc.
Gather market and customers conerns & feedback.
Enhance the team Members performance by providing training sessions and all the required tools to support the brand trend.
Coach the team members & prepare discussion planner for their performance.
Enhance the motivation & teamwork procedures.
Ensure that all new products executed properly following roll-out.
Prepar S.M.A.R.T action plan for sales targets & business opportunities.
Demonstrates Excellence by following Cost of Sales, Labor, goods & other P&L categories.
Submit daily & monthly reports using (Micros & Material control system& Oracle )
Conduct QA, RUR, OA & APM audits quarterly.
Engage all the team by building the trust, inspiration to enthusiasm to want to do great things.
Analyze the call center customers concerns & feedback and follow up KPI .
Applying the integrity, empowerment, innovation, guest focus, accountability and responsibility all the time.
Have an annual training strategies to execute quarterly to improve brand performance by utilizing people awareness, capabilities and skills.
Stress on Innovation and inspiration throughout dedicated team and brain storming sessions.
Applying total quality management tools to enhance training performance curve and improve people behaviors and development plans throughout.
Analyze store KPI's and have summarize the wins and opportunities in orders to come up with SMART action plan the could be excuted through our team.
Gather employees, market and customers conerns & feedback.
Identify market’s needs & business opportunities to build business competitive advantage.
Analyze each Hd area AVG sales & covers to increase it vertically & horizontally.
Enhance the team Members performance by providing training sessions and all the required tools to support the brand trend.
Coach the team members & prepare discussion planner for their performance.
Enhance the motivation & teamwork procedures.
Ensure that all new products executed properly following roll-out.
Prepar S.M.A.R.T action plan for sales targets & business opportunities.
Demonstrates Excellence by following cost of sales, Labor, goods & other P&L categories.
Submit daily & monthly reports using (Micros & Material control system& Oracle).
Conduct restaurant visit review (RVR) ad restaurant business review (RBR) audits quarterly to asses store performance and have an action plan to over come with the potential solutions.
Engage all the team by building the trust, inspiration to enthusiasm to want to do great things.
Apply the bank policies, vision & mission.
respond to clients needs & inquiries.
Promote the bank features products & services.
Enhance the customer service procedures.
Prepare & submit daily reports, mails, calls.
Ensure clients satisfaction is taking place all the time.
Maintain the standards all the time.
Solve clients issues and gather their feedback.
Plan visits calendar for such potential clients or new business opportunities.
Follow up the LEADS list, cold calls & clients visit calendar.
Negotiate the terms of any agreement and after close sales.
Monitor actual sales performance against budgeted figures and take corrective measures as appropriate. Recommend annual marketing and sales strategy, such as pricing, stock levels, product mix, etc.
Identify and assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, etc. based on such factors as stock movement, sales history and forecasts, sales budgets, product mix, etc.
Ensure that numeric and weighted distribution is maximized at all times.
Follow up the promotion & featured products merchandising and display to assure the positively impact.
Gather market and clients needs & provide frequent feedback.
Identify market’s needs & business opportunities.
Analyze the area AVG sales to increase it vertically & horizontally.
Having multible case studies and projects from current businesses to figure out the proper analysis, planning, strategies and decision making to be able to sustain the business.
Finance reports