Key Account Manager
Horeca Trade
Total years of experience :14 years, 7 Months
Managing company’s top key accounts hotels, chain restaurants and trade.
• Emerging new business from existing customers through depth in portfolio.
• Strategic management formulation, implementation & evaluation.
• Build a trusted adviser relation with key accounts & ensure a successful delivery for their needs.
• Communicating and forecasting monthly initiatives progress to general manager.
• Multitasking with several projects with keeping attention to all details.
• Full P&L access and management.
Transmed is a leading distribution company in FMCG.
CBD Executive handling Lulu Hypermarket Dubai/NE:
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Present new products and services and enhance existing relationships with customers.
• Identify opportunities for events, services, and distribution channels that will lead to an increase in sales.
• Participate in pricing the solution/service & setting budgets.
The Olive Tree, Beirut Lebanon Feb 12 to Mar 14
The Olive Tree is a company that promotes all kinds of organic, natural and healthy products. Providing both local and important organic products The Olive Tree promotes a way of life.
Sales & Marketing Director
• Created the business structure, business plan, sales forecast and strategy
• Set up workstation and direct buying.
• Promoting and selling products to customers by generating strategies for sales techniques to target different segments; product lines and branding.
• Developed a communication strategy through networking, advertising and the implementation of an
end-to-end social media plan.
• Built a strong customer network and established a database and CRM system.
• Managing the full P&L, logistics, inventory, stock control and supplier network.
* Provide exceptional customer service to fulfill customer needs and expectations in terms of risk and
exposure.
* Promote good practice of information about charges & other matters to client.
* Set & monitor standards of legal procedures.
* Ensure arrangements are made for protection of the company & the client.
* Ownership of existing client accounts, and implementing strategies for retention.
* Responsible for acquiring business and following up on the closure of deals.
* Promoting different line products & services, from visa cards to housing, personal loans.
* Supervision & follow-up on customers’ accounts.
* Implement strategies for managing with customers using organize, automate & synchronize business
process.
* Nurture & retain customers those the bank already has.
Executive MBA
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