Kareem Saleh

• Manage the development and delivery of the Information Technology strategy and Services portfolio aligned with organization business strategy.
• Manage financial aspects of the IT department and report on allocation of budget.
• Manage company’s IT infrastructure, software developments and project management.
• Implement service delivery plans, while actively overseeing and evaluating service delivery effectiveness.
• Responsible for overall business analysis, system processes and solution design related to IT services.
• Understand IT challenges, identify service delivery issues and apply prompt action and solutions.
• Manage Enterprise Resource Planning (ERP) and Business Intelligence solutions full cycle implementations, upgrades, enhancements and users training.
• Information Technology Support and helpdesk management.
• Developing and implementing policies, and Standard Operating Procedures, Key Indicators Performance required for optimizing operations.
• Providing direction for a technical team members and identifying opportunities for team training and skills advancement required to deliver the strategy, delivery plan and objectives.
• Conduct regular reviews of delivery processes identifying opportunities for improvements that meet business requirements and enhance efficiency.
• Keep current with the latest technologies and coordinate with stakeholders and at all levels to determine and gain acceptance of IT solutions, priorities and decisions.
• Manage vendor relationships, negotiating contracts, and service level agreements.
• Evaluate performance against agreed SLA and Cost parameters.

• Lead customers’ full ERP implementation projects.
• Answering RFI, presales activities and product presentations.
• Prepare project estimates and proposed quotations (RFP) and POC.
• Manage and conduct Business analysis, Fit and GAP, process design and UAT in addition to SOPs.
• Lead and coordinate with the team to deliver projects and meet customer expectations.
• Analyzing business/technical requirements and objectives, perform fit/gap analysis, and provide client recommendations
• Driving quality, testing and delivery methodology processes to ensure successful transition and client satisfaction.
• Leading organizational changes and business process improvements with clients.
• Create & communicate project status reports to management & customers.
• Providing key decision support, monitoring issue and risks, and creating mitigation plans for clients.
• Communicating effectively with team members and clients.
• Answer Requests for Information (RFI), RFP & support in proposals.
• Determine appropriate SLA level with the business managers and ensures that agreed terms and performance are applied
• System configuration, data migration and security rules deployment.
• Guidance and support for new and junior colleagues.
• In-depth knowledge of MS Dynamics AX core functionality. (Trade & logistics, Inventory and warehouse management, CRM, Projects, Production and HR).

• In charge of the Paper division IT department.
• Supervising Group IT Dept. Tasks and work-flow.
• Business analysis and recommendations regarding internal procedures.
• Evaluate both technical and functional suitability for departments & users.
• ERP Specialist & implementation support.
• ERP Administrator.
• Role in configuring the ERP to represent the required business needs.
• Participate in testing new software.
• Troubleshooting and resolve issues frequently.
• Train and support users within the Group.
• Manage and run data mapping and migration process between the legacy system and MS Dynamics AX.
• Building users permissions security matrix as per company’s regulations and ensure data confidentiality.
• Assist in reducing suppliers support costs by easing off daily issues and handling Users system training.
• Enhance system productivity by communicating users’ requirements to the implementer leading to a better reliable and efficient system.

• Developing and Maintaining Company’s system.
• Data and reports analysis.
• Apply troubleshooting techniques to verify solutions.
• Recommendations regarding Software and Hardware updates.
• Administrating IBM - AS400 server.
• Respond to, evaluate, and prioritize incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Responsibilities in accounts, payroll and Inventory.