IT and ERP Manager
Beirut Duty Free (PAC,Phoenicia AerRianta)
Total years of experience :22 years, 7 Months
Manage IT operation and strategy, control IT financial aspects and budget, lead applications and infrastructure upgrades; determine appropriate SLA levels and asses relevant technology advancement. Direct a team of 5, manage MS Dynamics NAV (110+ Users) and LS Retail ERP, Point of Sale (60+ POS), Business Intelligence TargIT Suite, user and retail support, troubleshooting, system administrating, building logs, SOPs and documentation.
Key Contributions:
• Deliver value and positive relationship between IT and business with accepted financial measures of performance aligned with organization’s strategy.
• ERP system Implementation over 5 companies within 7 months and zero down-time in the retail and back-office operations: define business requirements, vendor selection, system process design, data migration, key users training and Go-Live support.
• BI Solution Implementation enabling more advanced analysis and reporting, schedule automated updates sent internally and to suppliers. Introducing visual reporting and notification alerts on key data.
• Enhance user productivity and system efficiency by reducing manual work, redundant tasks, optimizing POS sales process and overall daily tasks by 30%.
• Process automation such as Shop & Collect service, Fully Automated Digitized Online ordering solution (Inflyter), Mobile Shop, Electronic Cash Register (ECR) and Flights schedule integration with POS, enhance customer service & increase in sales.
• IT Infrastructure providing a secure and stable environment with minimized downtimes and maintenance cost.
• Set new SLA agreements with the IT supplier reducing cost by 33% with enhanced terms and support agreements.
• Lead customers’ full ERP implementation projects.
• Answering RFI, presales activities and product presentations.
• Prepare project estimates and proposed quotations (RFP) and POC.
• Manage and conduct Business analysis, Fit and GAP, process design and UAT in addition to SOPs.
• Lead and coordinate with the team to deliver projects and meet customer expectations.
• Analyzing business/technical requirements and objectives, perform fit/gap analysis, and provide client recommendations
• Driving quality, testing and delivery methodology processes to ensure successful transition and client satisfaction.
• Leading organizational changes and business process improvements with clients.
• Create & communicate project status reports to management & customers.
• Providing key decision support, monitoring issue and risks, and creating mitigation plans for clients.
• Communicating effectively with team members and clients.
• Answer Requests for Information (RFI), RFP & support in proposals.
• Determine appropriate SLA level with the business managers and ensures that agreed terms and performance are applied
• System configuration, data migration and security rules deployment.
• Guidance and support for new and junior colleagues.
• In-depth knowledge of MS Dynamics AX core functionality. (Trade & logistics, Inventory and warehouse management, CRM, Projects, Production and HR).
• In charge of the Paper division IT department.
• Supervising Group IT Dept. Tasks and work-flow.
• Business analysis and recommendations regarding internal procedures.
• Evaluate both technical and functional suitability for departments & users.
• ERP Specialist & implementation support.
• ERP Administrator.
• Role in configuring the ERP to represent the required business needs.
• Participate in testing new software.
• Troubleshooting and resolve issues frequently.
• Train and support users within the Group.
• Manage and run data mapping and migration process between the legacy system and MS Dynamics AX.
• Building users permissions security matrix as per company’s regulations and ensure data confidentiality.
• Assist in reducing suppliers support costs by easing off daily issues and handling Users system training.
• Enhance system productivity by communicating users’ requirements to the implementer leading to a better reliable and efficient system.
• Developing and Maintaining Company’s system.
• Data and reports analysis.
• Apply troubleshooting techniques to verify solutions.
• Recommendations regarding Software and Hardware updates.
• Administrating IBM - AS400 server.
• Respond to, evaluate, and prioritize incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Responsibilities in accounts, payroll and Inventory.
Congragulations from the Lebanese Army Chief Leader for presenting a programming project about the Lebanese Flag Service automation.
