customer service representative
Al Rostamani Group Of Companies
Total years of experience :10 years, 7 Months
• Calling the customer regarding their accounts with our client.
• Handle and resolve customer complaints.
• Maintain Customer Database.
• Demonstrated ability to use Microsoft Office applications.
• Skilled at researching online information for providing support to different departments.
• Able to repair minor faults in office machines, printers and scanners
• Unique ability to prepare and present seminars using PowerPoint and multimedia tools
• Exceptional understanding of mail merges, macros and pivot tables
• Excellent know how of Google Docs, Drive and Calendar
• Proficient in using the Internet. Email and search engines
• Profound knowledge of converting paper data into a computerized form, keeping integrity intact
• Exceptional knowledge of using data entry software and performing data precision
• Ability to handle and interpret complex accounting data using various accounting software
• Capable of calculating mathematical functions in order to provide support on different budget documents
• Effective verbal and written communication skills.
• Track record of managing front desk activities within a busy environment
• Demonstrated ability to work efficiently in stressful hours.
• Bilingual - Ability to speak in English and Arabic.
• Exceptional time management and problem-solving skills.
• Proven ability to maintain secrecy of sensitive information.
• Able to work with associates, vendors and the clients capably and tactfully.
• entry tasks with accuracy and
Attends briefing sessions, conducted by superior’s inline to maintain high standard requirement at all times and carry out handover procedures in line with agreed standards of performance. Suggests improvements to levels of service and systems of work to improve the quality of service to all customers and submit detailed performance report to the manager
•Coordinate with airlines, DNATA and other concerns in connection to extend assistance to obtain transit visa or/and too solve customer’s problems
•Assist the arrival by providing the passengers the information they need
•Assist the departure by giving the directions & Responsible for the arrival& departure safety
•Handle lost & found .receive the lost items& customer inquiries
•Report to the management any hazard
•Coordinates with hotels representative in terms to provide assistance related with their guests’ arrival/departure and feed the information into the system
•Ensures that, we receive no valid complaints from a emirates or other airline customer about the quality of services
•Maintains emirates and other airline’s professional image by adhering to all applicable corporate grooming guidelines.
•Adheres to all operational procedures (SOP) with regards to travel, immigration and safety regulations