Karen Catangui

works in support of the Hospital team to facilitate the completion of all level tasks and performs a variety of tasks related to different areas including booking, attending to patient, cash register duties, customer service, general information and other related functions. Ensures an exceptional customer experience that supports the vision of the company.

o Registers and rooms all arrivals according to established procedures. o Promote Inter-Hotel Sales and In House facilities o Record and update reports o Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation o Maintains comprehensive knowledge of standard reservation procedures o Attend to guest requests and queries o Handle Minor guest complaints

o Process incoming and outgoing calls accurately and courteously using standards in telephone courtesies o Assist guest with international calls and queries. o Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations. o Monitors switchboard system if working and reports nonfunctionalequipment’s o Maintains work environment clean and tidy o Monitors supplies of stationeries

Insure that we are able to attend to all the inquiries of the employee's, their benefits and rights. handle reports,

Customer Service Assistant Mainstream Business Inc. April to August 2010
(SM Department store)
Naga City, Philippines

Providing front-line customer service and information,
Responsible for responding to telephone, in-person, fax, email and web inquiries.
Selling and promotion.

Front Desk Clerk Starview Hotel February 18, 2009-March 30, 2010
Elias Angeles St.
Naga City, Philippines

perform multiple tasking, answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. reservation sales and promotion.