Junior Software implementer
ATEB
Total years of experience :15 years, 2 Months
• Supporting the development team in understanding the customer requirements which reflects on the project design.
• Executing assigned tasks regarding the project implementation plan.
• Assisting in organizing the project location with the assist of the IT department.
• Assisting in deploying and installing the applications according to the plan.
• Performing the project testing to ensure that the system is working according to the standard.
• Monitoring any problems related to the implementation.
• Supporting the customer during the implementation Phase
• Troubleshooting and resolving all hardware and software problems.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Set up equipment (printers, scanners, hubs and routers) for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Oversee the daily performance of computer systems.
• Provided computer help desk support via telephone communications with end-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• I worked in Kuwait International Airport at Visa issuing section with the ministry of interior and my job was to issue a tourist visa for the passengers who want a visa for visiting Kuwait and help them by giving them the guidance throw this process.
• Make sure that computers, printers and other devices in the visa-issuing counter are working fine.
Equivalency certificate in information systems from Cairo University (Faculty of computer and information).