كريم على محمد عبد الحميد

I am responsible for:
 Contracts
 Compensation & Benefits.
 Attendance.
 Managing administrative budgets.
 Monitoring operating expenses.
 Developing organizational policies.
 Coordinating Meetings & events.
 Office & building Maintenance.
 Courier.
 Overseeing day-to-day operations.
 Negotiating contracts and agreements with vendors.
 Company Internal Purchases.
 Maintaining corporate relationships.
 Liaising with HR and other departments.
 Visa procedures, Travel & Hotel Reservations
 Company Soccer Team & Sports Events.

the Construction, management, operation and maintenance of natural gas
transmission and distribution pipelines; the Construction, management, operation
and maintenance of power plats, substations and their distribution networks; the
Construction, management and operation of potable water desalination, refining
purification plants, their distribution networks and transmission pipelines as well
as wastewater pumping, treatment and purification plants and their connections
and the distribution of electricity, natural gas and water for the account of the
company or third party; observing the provision of the laws, regulations, and
decisions in force, provided extracting all licenses required to assume its activity.
As an admin I was responsible for:
 Supervise, evaluate and plan the administration department workflow.
 Update & control the Attendance of employees and their annual
balance.
 Control the employees medical and insurance documents.
 Prepare all group companies GAs, EGMs and board meetings
documents & Correspondence.
 Assist top management with communications, letters, telephone calls,
and presentations.

Arabia’s Activity:
the Construction, management, operation and maintenance of natural gas transmission and distribution pipelines; the Construction, management, operation and maintenance of power plats, substations and their distribution networks; the Construction, management and operation of potable water desalination, refining purification plants, their distribution networks and transmission pipelines as well as wastewater pumping, treatment and purification plants and their connections and the distribution of electricity, natural gas and water for the account of the company or third party; observing the provision of the laws, regulations, and decisions in force, provided extracting all licenses required to assume its activity.
I am responsible for:
•Supervise, evaluate and plan the administration department workflow.
•Update & control the Attendance of employees and their annual balance.
•Control the employees medical and insurance documents.
•Prepare all group companies their GA, EGM and board meeting documents.
•Assist top management with communications, letters, telephone calls, and presentations.
•Event planning and management.
•Manage paying companys bills and refilling stationery.
•Manage the inflow & outflow of company’s documents, through couriers & representatives.
•Maintain computer files, directories, databases and websites.
•Ensure the implementation of health and safety requirements.
•Responsible for managing on going requests of business cards for the employees.
•Activating access cards, managing logs of access cards, provide reports when needed to HR.
•Update the extension list for all active employees.
•Negotiate new contracts.
 Do all needed actions for Visa, Travel & Hotels Reservations.

Main Achievements:
•Slashed the procurement of Beverages, equipment & Stationery costs by 25%.
•Unify help services staff uniform.
•Upgrade attendance system

ETISAL International Egypt started operating in 2008, and since then, it became the principal Contact Center with a focus on our clients core business: by professionally handling their customers contacts via phone, fax, e-mail, web and SMS and utilizing state-of-the art technologies.
I was responsible for:
•Data provider for customers.
•Answering the customer inquiries.
•Follow up the company policy.
•Maintain high level of customer service to customers.
•Checking and follow up the service request and back up.
•Customer support.
•Maintain personal ability in and appropriate use of all Information and Communication Technologies and other systems in the call center.
•Maintain Voice tone techniques that quickly build a healthy rapport with customers.
•Receiving the complaints and dealing with it.

•Information System,

I was responsible for:
 Data provider for customers.
 Answering the customer inquiries.
 Follow up the company policy.
 Maintain high level of customer service to customers.
 Checking and follow up the service request and back up.
 Customer support.
 Maintain personal ability in and appropriate use of all Information and
Communication Technologies and other systems in the call center.
 Maintain Voice tone techniques that quickly build a healthy rapport
with customers.
 Receiving the complaints and dealing with it.

Responsible for check in & out.
•Handling Gusts booking, reservations and complaints.
•Information desk.

 Responsible for check in & out.
 Handling Gusts booking, reservations and complaints.
 Information desk.

Teaching English courses for intermediate & pre- advanced.

Teaching English courses for beginner & intermediate.

Teaching English subject as a second language.

 Offer foreign English courses books on the biggest & international
schools, colleges and institutions in Egypt. Making deals buying books and courses to schools, colleges and
institutions. Represented the company in all exhibitions inside and outside Egypt.