Account Manager
iPlus
Total years of experience :15 years, 1 Months
Responsible for all business development opportunities of new products.
Identifying new opportunities and new businesses with existing and new clients.
Work closely with operations on forecasting new and existing orders.
Support operations on supply chain management from order to delivery.
Responsible for all relationships with clients.
Responsible for forecasting management on a distributor level.
Sales and profits of the store.
Recruit, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
Develop and implement employee performance evaluations and improvement plans.
Resolve customer problems or complaints by determining optimal solutions.
Ensure interior and exterior of store is maintained to company standards.
Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
Provide exceptional customer service and ensure the employees also provide the same level of service.
Communicate, execute, and manage marketing and merchandising programs.
Maintain and utilize surveillance equipment.
Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes.
Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow.
Prepare technician daily logs and route sheets for review by the Retail Director.
Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promotes sales by demonstrating merchandise and products to customers.
Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Evaluates competition by visiting competing stores; gathering information such as models, variety, and prices of competitive merchandise.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
Trains non-Arabic staff on Arabic language and Middle East culture.
Manage retail staff, including cashiers and people working on the floor.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Work on store displays and ensure pricing is correct.
Attend trade shows to identify new products and services.
Coach, counsel, recruit, train, discipline employees and evaluate on-the-job performance.
Identify current and future trends that appeal to consumers.
Ensure merchandise is clean and ready to be displayed.
Maintain inventory and ensure items are in stock.
Ensure promotions are accurate and merchandised to the company’s standards.
Monitor local competitors.
Organize and distribute staff schedules.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer questions, complaints, and issues.
Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.
Investigates new items and makes recommendations for purchasing products.
Checks inventory to ensure orders are in stock.
Takes orders over the phone and in person.
Advises customers on technical matters and recommends appropriate computer configurations.
Solicits information about computer needs from customers.
Negotiate price for the sale.
Provide technical support after merchandise is purchased.