Cloud Infrastructure Technology solutions professional
Microsoft
Total years of experience :15 years, 2 Months
Doing alot of POCs for Customers in MEA region and finding solutions to their environments through Microsoft powerful solutions starting from System Center Family along through Microsoft Azure .
ICT Infrastructure planning Sr.Architect
IT Cloud & B2B Infrastructure System Administrator
- installation/configuration, troubleshoot, and support of systems hardware and software B2B infrastructure
- meeting with vendors regarding new HW and SW technologies used in virtualization subject
- participate in Infrastructure Deployment for new B2B projects starting from HW and SW offering till production phase .
Deploying & Managing cloud systems ( Hyper-v, VmWare ESXi .. ), HP Blade & Standalone, Huawei Rack server & Blade servers
systems, ILO 2, 3, 4 knowledge & IMana V5.88
Working with Architecture fabric for infrastructure as a service (IAAS)
negotiate, evaluate, and select solution providers & vendors
communicating with the commercial department for new projects & the B2B development team.
First line of support for Etisalat employees, regarding technical problems. Role involves responding to employees through email, solving their problems and answering their inquiries.
Participated in OS migration activity for the whole company from windows XP to Windows 7 through SCCM and USB .
Handling VIP requests and mails (from Heads of Departments and Chiefs)
Provide support for Microsoft products such as (Windows XP, windows 7, Office 2003 and Office 2007).
Act as TECH SPOC (Technology Single Point of Contact) between Etisalat employees, stores and various teams in the technology department (2nd line of support).
Handling IT SPOC function (acting as a Technology single point of contact for Global issues impacting Etisalat CC and Business side) under the umbrella of Crises Management process.
Provide support for Etisalat Retail applications (SSS, DTS, CX billing system, Qnet, Telepin )
Handling issues related to Etisalat Offshore CC applications .
Follow standard Service Desk operating and quality procedures based on ITIL .
Activities beside :
- Tools created : IT Supportube - PID Tuning station all done by SQL Server and MS Visual Studio
First line of support for Vodafone employees, regarding technical problems. Role involves responding to employees over phone, solving their problems and answering their inquiries.
Respond to requests via mail.
Handling VIP requests and calls (from Heads of Departments and Chiefs)
Provide support for Microsoft products such as (Windows XP, Office 2003 and Office 2007).
Act as TECH SPOC (Technology Single Point of Contact) between Vodafone employees, stores and various teams in the technology department (2nd line of support).
Handling IT SPOC function (acting as a Technology single point of contact for Global issues impacting VF CC and Business side) under the umbrella of Crises Management process.
Provide support for Vodafone specific applications (Etopup, VFCAsh, Extranet, Qnet, VMT )
Handling issues related to VF Live! & MMS service acting as OpCo SPOC with GSP in VF Group (VT-IS).
Activities beside :
- Developed a Health monitoring tool for most of TSD services .
- was developing “Kirov Essential Tools” for the TSD team including new important tools which helps the work to go smoother and more efficient.