Karim Tantawy

•Based on data mining activities, review customer purchase histories with Microsoft and assess their software assets to uncover the least compliant customers.
•For the least compliant customers, conduct thorough research about the organization (its successes, needs, growth opportunities, etc.) and a deep analysis to clearly establish areas of suspected non-compliance and to provide the strongest possible evidence to customers that they have lost control of their software assets (Effective License Position (ELP) Reports).
•Following SAM engagements and the payment of the settlement, ensure that follow up with the customer occurs to measure satisfaction and CPE, as well as progress towards full SAM adoption in order to measure uptake and obstacles.
•Own the SAM data management strategy and provide guidance to team members about what information needs to be made available to whom and by when.
• Develop Self-audit engagement project plan and implement the plan via suitable partner relationships and providing leadership during the project, as needed.
• Lead the Self-audit Engagement, including:
• Working with the Self-audit Compliance Partners, meet again with the customer to review the MSIA Final Report and to set expectations for final settlement. In this meeting the SAM Engagement Manager also promotes continued practice of SAM, offering a range of Self-audit Compliance Partners to assist them.
• Follow up on the SAM engagement by confirming that the licensing and/or shortfall settlement has been paid within 30 days of the close of the engagement.
•Gain commitment from the customer to move forward with urgency and to fully resource the project.
•Enable IT management to exploit their SAM knowledge and data to the fullest for future procurement, optimization and IT project implementation.

- Provide onsite Management for offsite management team for communications and transactions for governmental compliancy and local vendor transactions. Complies with and helps to enforce standard policies and procedures.

- Monitoring Daily operation of the Egypt Division including but not limited to the daily financial management, rates department, contracts and HR
Duties:
- Determining all required purchases needed for Egypt’s branch working with the Technical lead for all assets and software’s.
- Maintaining company bank accounts working with the office assistant for reporting to the main office CFO
- Reviewing all expenditures to ensure that they are within company purchase, travel and spending policies.
- Reporting to the CEO all needs for the Egypt Branch to gain approval for additional budgetary spending and overages
- Provide support to founding Managers for all on site required government registrations and exchanges with local vendors at request
- Searching the Market for a New Business options
- Supplying with budgeting options
- Following up with Requests from the Head Quarter
- Tracking Vacations and Payment Slips
- Management evaluation for shift leads.
- HR responsibility.
- Health and insurance agreements.
- Monthly team build preparation.
- Blocking and Unblocking regions
- Design, and develop the sales product.
- Perform the necessary market research.
- Set the Minimum sales rate.
- Sell the product to the other members of the sales team
- Work with routing to create the product
- Set the acceptable quality parameters for the products.
- Sell the products to the Account Managers by maintaining a weekly Push list
- Follow up on the product growth in volume and margins.
- Follow up on a daily basis on the quality of the products.

- Provide onsite delegation for offsite management team for communications and transactions for governmental compliancy and local vendor transactions. Complies with and helps to enforce standard policies and procedures.

- To assist operations manager in daily operation of the Egypt Division including but not limited to the daily financial management, rates department, contracts and HR
Duties:
- Determining all required purchases needed for Egypt’s branch working with the Technical lead for all assets and software’s.
- Maintaining company bank accounts working with the office assistant for reporting to the main office CFO
- Reviewing all expenditures to ensure that they are within company purchase, travel and spending policies.
- Reporting to the Operations Manager all needs for the Egypt Branch to gain approval for additional budgetary spending and overages
- Payroll accountability - In conjunction with the Administrator complete payroll requests to main branch for payment
- Provide support to founding Managers for all on site required government registrations and exchanges with local vendors at request
- Searching the Market for a New Business options
- Supplying with budgeting options
- Following up with Requests from the Head Quarter
- Tracking Vacations and Payment Slips
- Management evaluation for shift leads.
- HR responsibility.
- Health and insurance agreements.
- Monthly team build preparation.
- Blocking and Unblocking regions
- Design, and develop the sales product.
- Perform the necessary market research.
- Set the Minimum sales rate.
- Sell the product to the other members of the sales team
- Work with routing to create the product
- Set the acceptable quality parameters for the products.
- Sell the products to the Account Managers by maintaining a weekly Push list
- Follow up on the product growth in volume and margins.
- Follow up on a daily basis on the quality of the products and make necessary and appropriate adjustments the route.

- Monitor the wholesale Voip Services performance and statistics
- Testing new carriers and Provisioning
- Troubleshooting Voip problems and interact with carriers to resolve issues.
- Ensuring we are meeting out support targets.
- Working with Clients to ensure Virtutone is meeting or Exceeding their Expectations
- Ensuring clients are happy with our service.
- Communicating with other departments to ensure Client satisfaction.
- Assisting the sales teams.
- Deliver proposals to new potential clients an probably many other things as they come up.
- Managing Trunk Groups of new Customers
- Setting up interconnections
- Blocking and Unblocking regions
- Managing the Sonus Switches and the PSX
- uploading customer's and vendor's rates
- Modifying Area Codes
- Design, and develop the sales product.
- Perform the necessary market research.
- Design the product.
- Set the Minimum sales rate.
- Sell the product to the other members of the sales team
- Work with routing to create the product
- Set the acceptable quality parameters for the products. (Inform the NOC and the Sales Team).
- Sell the products to the Account Managers by maintaining a weekly Push list
- Follow up on the product growth in volume and margins.
- Constantly work with the Account Managers providing them with information in order to improve the quality and cost conditions.
- Follow up on a daily basis on the quality of the products and make necessary and appropriate adjustments the route. (with the help of the NOC).

- Monitor the wholesale Voip Services performance and statistics.

- Testing new carriers and Provisioning

- Troubleshooting Voip problems and interact with carriers to resolve issues.

- Ensuring we are meeting out support targets.

- Working with Clients to ensure Virtutone is meeting or Exceeding their Expectations
 - Ensuring clients are happy with our service.

- Communicating with other departments to ensure Client satisfaction. Assisting the sales teams.

- Deliver proposals to new potential clients an probably many other things as they come up

•Handles Technical inquiries from beginning of the inquiry to its closing
•Resolves customer complaints & problems aiming for customer satisfaction
•Optimizes customer contact opportunities
•Employs RCC training skills to:
-Adhere to the call script
-Adhere to the communication process
-Maintain AHT
-Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets
-Achieve quality communicated targets
•Completes necessary project operation documentation
•Alerts the Team Leader on issues or concerns that require escalation
•Maintains confidentiality of RCCs clients & customer data
•Adheres to RCC policies & procedures
•Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.
•Participates in individual & team training/meetings to bring knowledge up-to-date
•Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
•Achieves the FCR target: particularly for support calls
•Performs other related duties.

•Developing and managing digital marketing campaigns
•Overseeing the social media strategy for the company.
•Managing online brand and product campaigns to raise brand awareness.
•Responsibility for planning and budgetary control of all digital marketing
•Evaluating customer research, market conditions and competitor data.
•Review new technologies and keep the company at the forefront of developments in digital marketing
•Implement the social media strategy
•coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company’s products and services
•Work with the Product development team to ensure social media tools (for ex. FB connect, Sharing buttons) are kept up to date.
•Manage social media campaigns and day-to-day activites.
•Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
•Manage presence in social networking sites including Facebook, Twitter, and other similar community sites
•posting on relevant blogs, and seeding content into social applications as needed
•Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate
•Manage a Blogger outreach program and build an active brand ambassador network to spread the word about the Company
•Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results
•Regularly feed back insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion
•Monitor trends in social media tools, trends and applications

•Giving new players information about The Game
•Coaching players how to maintain their skills physically and mentally
•Developing new coaching strategies
•Helping Players to fully understand and perform well, and training players on formations and strategies.

Graduated from electrical engineering department with GPA 1.87 had many courses like:
- ICDL
- CCNA
- Electronics and Microcontrollers
- A Practical training in Egypt telecommunication company
- VHDL course
- Mobile package Course
- Advanced Satellite and GPS course