Unit Manager - Members Relationship
SmartMed Private Medical Services
Total des années d'expérience :8 years, 4 Mois
I secure the department goals and long-term objectives vital to the overall success of the company. I build and maintain a strong customer base/network, manage current relationships, and generate new business opportunities. I stimulate growth through proactive relationship management strategies and targeting value-added customers. I develop and empower team members through hands-on coaching and support. I also oversee the daily office operations, allocate workflow, and prepare/deliver monthly/weekly reports.
♦ Accelerated sales growth, and customer retention rates by designing a highly effective loyalty program to support existing members and instituting subsequent personalized membership approach to address service gaps and assess individual needs.
I cultivated effective working relationships and high retention rates with members through in-depth needs assessment and care. I served as a trusted SME and consultant for members facing complex business challenges. I identified risks, relevant competition, and made recommendations and/or formulated strategies in order to enable clients to realize their business goals. I also oversaw and executed the junior staff onboarding and training operations.
♦ Selected to develop and author vital SOP and manual in close collaboration with COO due to elevated stakeholder relationship management, flowchart design, and Keynote user skills.
♦ Drove sales growth and customer retention rates by implementing a highly successful referral program.
I fostered and oversaw positive, lasting client relationships, and proactively sought out new sales opportunities. I was also relied upon to deliver extensive support to the project management team and all strategic event planning operations.
♦ Developed customized renting packages, restructured renting agreement, and designed revenue sheet template.
