PREMIUM CUSTOMER SERVICE AND SALES AGENT
AIR CANADA
Total years of experience :14 years, 3 Months
• As an Airline customer service whether customer-facing or telephone roles, my strong communication skills and my effective way of making the airline's customers feel that they're valued is my first role.
• My main duty consists on all customer service concerning:
• Flight Data Management and Stand, Gate, Check-In Counter Allocation
• Gates Premium agent
• Checking Premium agent
• Ticketing Premium agent
• Maple leaf’s lounge Premium agent
• Responsibility for resolving travel issues, selling airline tickets and interacting with travelers at the ticketing counter.
• My enthusiasm personality and ability to work in a fast-paced environment.
Coordinating day to day activities, Maintaining all tasks related to the student Admission, approach complain.. others plus replacing some teacher when needed, surveying in some exams, communicating & answering many important calls regarding the student admission, dealing with VIP student
Typing documents, letters & distributing memos.
Faxing, photocopying, printing, scanning and filing all students documents.
Working as part of a team and supporting the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area.
managing the database, updating information, dealing with daily students inquiries preparing reports, (attendance, warning & student count ….) … Other responsibilities: analyzing, Stationery responsibility purchasing and keeping, SMS sending to students
Hospitality & Tourism