Operations Manager
American University Of Kuwait
Total years of experience :24 years, 2 Months
• Manage the food and beverage provision for functions and events by planning menus considering client preferences and special requests
• Coordinate and facilitate catering for all VIP events, including the board of trustees' visit
• Plan menus in consultation with chefs
• organize, lead, and motivate the catering team
• Monitor the quality of the product (presentation, portion, price) and service provided
• Assess customers' requirements and ensure they're satisfied with the service delivered
• Plan new promotions and initiatives, and contribute to business development
• Keep up to date of trends and developments in the industry, such as menus or trends in consumer tastes
• Supervise and coordinate the catering programs and develop marketing plans to promote catering services to community members
• Develop service procedures, policies, and standards
• Resolve customer complaints relevant to food operations (working hours, shortage of items. etc.) on both campuses
• Performs supervisory functions and inspection on all campus activities that involve internal or external caterers
• Recommend possible solutions to problems as may be required
• Handling the financial and administrative records as well as monitoring the budget
• Maintain accurate records and document customer service actions and discussions and analyze statistics and compile accurate reports
• Established (fat Olive Restaurant), the first restaurant brand owned by the university
• Working closely and monitoring the fitting out schedule of the new shop under construction
• Submitting the Operations manual & the training manual of the Brand
• Identifying tender opportunities.
• Arranging and then giving online demonstrations.
• Managing sales pipeline and closing business.
• Reviewing business plans against actual results and then trying to determine reasons for any deviations.
• Negotiating and closing commercial agreements with third parties
• Submit the strategy plan of Qatar by maximizing the numbers of outlets during 2017 \ 2018
• Managing 5 shops of Attibassi Brand in (Pearl Qatar, Tawar Mall, Tornado Tower, woqod pearl, sidra outpatient)
• Developing marketing literature
• KPI’s indicator
• Supporting and advising operations managers & shops Managers
• Sound financial and commercial awareness.
• Developing successful and innovative delivery methodologies.
• Ensure company working ethics and culture is promoted in the correct manner to all associates and outside suppliers working or visiting our sites.
• Overseeing the management of the day-to-day activities of designated departmental areas.
• Providing daily feedback to the senior management team regarding accidents, manning levels, downtime and any other issues in their area.
• Develop client proposals and present at stakeholder meetings.
• Forecast future trends and orient strategies to capture maximum benefits.
• Coordinate with sales executives to better align company goals and tactics.
• Motivate team members and junior staff to exceptional performance.
• Improve the bottom line by ensuring opportunities are addressed and deals are closed.
• Monitoring the operations of 5 existing outlets in Doha and about to open more 3 outlets
• Prepared bids costing and pricing for proposals.
• Putting together professional teams of people who are all pulling in the same direction.
• Conducting commercial negotiations
• Developed the numbers of outlets from 2 to 7 outlets in Doha during 2018
• Opened 5 branches during 2017 - 2018 for Coffee Planet located in ( Edan Mall, woqood tower, woqood wadibanat, woqood hilal, woqood Bu fasila )
• Responsible for creating and operating businesses in the hospitality sector. Controlling Managed House and Franchised premises.
• Provide auditing services of franchisees for Sorriso Restaurants. The auditing services includes: Operations and Service Compliance, Menu Audits, Corporate Identity Audit, Financial Audits and submission of financial reports from franchisees.
• Provide training support and industry trends support for the improvement of franchisees
• provide marketing support for the countries where it is providing the auditing support
• Opening First IL Sorriso branch in Hamad International Airport (HIA) under supervision of QDF & Parsons consultancy
• International Restaurant Master Franchising
• Developing Restaurant Franchise brand
• Developing new emerging markets with strong emphasis on Middle East & North Africa
• Food and Beverage Concepts
• Feasibility Studies
• Development Finance
• Product Distribution
• New Market Entries Middle East & North Africa
• Sales and Marketing Support Function
• Off site and on-site consultancy
• Advice & support in selecting the new locations for our new outlets.
• Submit the opening plan of 2015 / 2016
• Open the new Cinnzeo Shop located in Ezdan Mall.
• Managing a team of Site Managers to ensure that our customer service level expectations are exceeded.
• Overseeing the supervision of associates in the designated departmental areas.
• To develop targets/goals for the designated departmental areas, ensuring all targets are met in a consistent manner.
• To set, agree and monitor delivery targets with schedulers and outside suppliers.
• To report KPIs for the designated departmental areas monthly outlining counter measures and further actions being put in place to achieve KPIs.
• To manage the control of overtime within their own designated area, coordinating with other managers to support areas to avoid the recommendation of overtime working.
• To can conduct with Associate Services disciplinary hearings up to dismissal level.
• Planning, controlling, and communicating change in their area.
• Researching new technologies and alternative methods of efficiency.
• Ensuring that effective methods are put into place so that the company runs to its maximum productivity.
• Single and Multi-Unit Restaurant, Corporate and Franchise Management Training, Concept and Brand Development, Franchise Relations, and Franchise Recruiting and Development.
• As an advisor & Auditor: Advising the board on new ventures & investments. Partner evaluation & selection, locations identification, projects budgeting, planning, feasibility & execution. Brand audit & performance monitoring.
• Project head for all consulting assignments (which includes Feasibility, Strategy, Financial & Business Planning, Marketing Communications, Legal & disclosure agreements & Operations Manuals).
• Manage International business, exhibition, events, educate individuals/groups from different nationalities on franchising, entrepreneurship.
• Acquiring new clients for franchise consulting, marketing & franchisee appointment.
• Helping premium investors (individuals & groups) in selecting & acquiring the right business opportunity.
• Organizing franchising events, knowledge series events - business development, venue co-ordinations, budgets, permissions etc.
• Developing customized proposals and marketing materials for consulting business & events.
• Advice & shared in opening of tiger Bills branches (Casablanca - Morocco // Sfax - Tunisia // Oran - Algeria)
• Provide inspired leadership for the brand
• Make important policy, planning and strategy decisions
• Develop, implement, and review operational policies and procedures
• Assist HR with recruiting when necessary
• Help promote a company culture that encourages top performance and high morale
• Oversee budgeting, reporting planning and auditing
• Work with senior stakeholders
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Work with the board of directors to determine values and mission, and plan for short and long-term goals
• Identify and address problems and opportunities for the company
• Build alliances and partnerships with other organizations
• Opened 24 outlets in years 2006 & 2008 in 15 countries which are: UAE, KSA (Dammam), Iran (Esfahan & Tehran), Kuwait, Bahrain, Qatar, Oman, Pakistan, Singapore, Malaysia, Thailand, Nepal, Japan (Osaka), Philippine & South Korea
• Manage 5 restaurants In UAE as an area manager which are (Marry brown: Sharjah, burjuman mall, wafi mall, jumheria beach & bin sougat mall)
• Oversee the management of all the branches under my supervision & management
• Submit the opening plan of 2008.
• Responsible for international & local ordering & pricing negotiations for Marry Brown U.A.E market.
• Achieving and maintaining “Operational Excellence” which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials
• Attend functions as required including local government gatherings as a representative of the franchise brand when necessary
• Organizing marketing activities, such as promotional events and discount schemes.
• Passionate about food quality service and standards
• Responsible for P&L taking full accountability, ensuring costs and sales targets are met.
• Directs restaurant operations with responsibility for guest service, brand standards execution and employee training.
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms.
• Follows management cash handling, inventory and other operational procedures as outlined by the employer.
• Conduct regular staff & management meetings
• Delegate key tasks to management team to maximize their potential & identify potential
in staff members and develop accordingly.
• Developed several Asst. Managers for the position of Restaurant manager.
• Taking responsibility for the business performance of the restaurant
• Analyzing and planning restaurant sales levels and profitability
• Setting budgets and/or agreeing them with senior management.
• Handling administration and paperwork
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Training and motivating staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
Business Administration in Management
Bachelor degree in Hotels & Tourism studies
