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Karthikeyan Venkatakrishnan, VICE PRESIDENT, TECHNOLOGY

Karthikeyan Venkatakrishnan

VICE PRESIDENT, TECHNOLOGY·CITIBANK

Singapore

Master's degree, Computer Applications

Work experience

Total years of experience: 22 years, 1 months

VICE PRESIDENT, TECHNOLOGY

January 2020 - January 2025

CITIBANK

Singapore, Singapore Hybrid

January 2020 - January 2025

• Steered regulatory risk and compliance program delivery (~USD7M) from initiation to closure, managing a cross
functional team members of 25+ through Agile ways of working, collaborating with Wealth, CPB, Technology,
Operation teams, reducing cycle time by 20%, achieving faster business outcomes.
• Driven and accelerated the delivery of Safety & Soundness initiatives (~USD10M) including Proof of Concept for the
APAC and EMEA Wealth Businesses. Resolved critical data issues, achieving a 10% cost saving without compromising
quality or delivery timelines. Ensured 100% compliance to process leading to zero audit issues.
• Led Agile adoption across Technology, Business, and Operations for global Consumer Banking and Wealth
Management teams, leading to 10% increase in digital adoption. Orchestrated 50+ Agile leadership workshops and 1-
1 coaching sessions to 300+ individuals, fostering mindset shifts and increasing Agile maturity.
• Jointly led the Enterprise Business Agility Centre of Excellence (CoE), shaping internal Agile capability development
frameworks, fostering agility by enabling faster teams onboarding and accelerating Agile adoption by 15%.
• Defined and operationalized key metrics in Tableau for Wealth, in alignment with PMO leadership, driving adoption
rate from 0% to 100% through training, enabling continuous improvement to exceed benchmarks.
• Redesigned team structures aligned roles & responsibilities to better support strategic objectives, while implementing
targeted upskilling training programs. These efforts collectively contributed to a 10% improvement in overall team
productivity.
• Partnered with cross-functional domain teams to align product backlogs with strategic objectives, driving prioritization
and increasing value delivery predictability by 15% through effective backlog management in JIRA.
• Coached 20+ including customer journey Scrum teams to deepen Agile practices, leading to increased team synergy,
effective facilitation of Scrum events, and an uplift in team engagement.
• Embraced & enabled teams to use AI Agents to optimize and enhance ways of working by streamlining the generation of
timely, actionable meeting minutes and enabling faster decision-making through extraction of insights from large content.

Company industry:
Banking

BUSINESS DIGITAL INTEGRATION MANAGER

January 2017 - January 2020

ACCENTURE

Singapore, Singapore

January 2017 - January 2020

• Facilitated design thinking workshops to understand client needs, for seamless policy renewals for corporate & retail
clients via eChannels (Internet banking & Mobile banking). Guided teams through divergent & convergent ideation,
rapid prototyping, testing to validate solutions. Refined to ensure the final product was effective and aligned with real
user needs, which has helped to increase digital adoption by 15% over a period of 2 months.
• Owned end-of-the-end project execution and delivery of digital programs (~USD10M+) with cross functional team
members of 20+, leading planning, scope management, resource allocation, governance, risk management, execution,
and seamless handover to operations teams.
• Collaborated with cross functional teams, stakeholders for resolving impediments and timely closure of actions.
• Enabled transparency through presentations on weekly progress to senior management, highlighting impediments
requiring their attention has led to 20% reduction in impediment resolution time.
• Defined Transformation Roadmaps, Spearheaded Agile and Customer Journey transformations for Global Banking,
Insurance, Oil & Gas organizations, crafted adoption strategies and coached 15+ teams to scale.
• Engaged with CIO, senior leadership to facilitate delivery governance and enhance organizational agility.
• Designed and delivered Agile enablement programs—including hands-on training for 600+ professionals—embedding
servant leadership, team collaboration, and mindset shift.
• Institutionalized Agile Playbooks in Confluence/SharePoint, Maturity Models, and Community of Practice (CoP) to
scale consistent practices and drive continuous improvement across teams.

Company industry:
IT Services

TECHNOLOGY ARCHITECT

January 2008 - January 2017

COGNIZANT

Singapore, Singapore

January 2008 - January 2017

• Managed 6+ scrum teams and led the end-to-end delivery of strategic programs valued at ~USD10M+, encompassing
initiatives such as Data Archival, SWIFT Payments for Straight-Through Processing leading to productivity increase by
15%, Search Engine Optimization, Internet and Mobile applications enhancements for an eCommerce platform leading
to 99.98% uptime, Cloud Utility APIs generated new revenue streams.
• Championed Agile coaching and mentoring of distributed teams, enabling a seamless transition from Waterfall to Agile
and accelerating delivery of migration to MarkLogic DB, Mobile & Web applications on iOS and Android platforms.
• Adopted BDD, TDD practices and facilitated Scrum ceremonies, backlog refinement, and velocity tracking using JIRA,
VersionOne enhanced team performance and delivery predictability.
• Served as a single point of contact for stakeholders, fostering cross-functional collaboration, continuous improvement,
and a culture of engagement and accountability.
• Designed WSDL for Service Oriented Architecture and RESTFul Web Services for Digital applications.

Company industry:
IT Services

TECHNOLOGY CONSULTANT

November 2005 - January 2008

HEWLETT-PACKARD

Chennai, India

November 2005 - January 2008

• Trusted first member to travel US, to drive discussions on data migration architecture, data mapping strategies, and
execution. Drove a 10-member team for designing reusable Java frameworks to optimize emission efficiency.

Company industry:
IT Services

SENIOR SOFTWARE ENGINEER

January 2003 - October 2005

HEXAWARE

Chennai, India

January 2003 - October 2005

• Developed Invoice in Finance domain, including UI addressing performance & concurrency challenges, earned early
promotion for technical excellence. Contributed to high-level design, modeling using Rational Rose.

Company industry:
IT Services

Education

UNIVERSITY OF MADRAS

May 2002

May 2002

Master's degree, Computer Applications

India

GPA (point): 4.42 out of 5

GPA (point): 4.42 out of 5

Skills

AGILE METHODOLOGY
Expert
AGILE METHODOLOGY
Expert
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
IT Transformation
Expert
IT Transformation
Expert
Program Management
Expert
Program Management
Expert

Languages

English
Expert

Training and Certifications

Certifications
Microsoft Azure AI Fundamentals
Scrum@Scale Certified Practitioner
AI & Agility
Agile in the PMO
ICAgile Certified Professional – Agile Coaching
Scaled Agile Framework (SAFe) Agilist 5
Generative AI Mastermind
Digital Transformation with AI for Leaders
CERTIFICATIONS

Hobbies

  • Cycling, Reading, Music