Senior IT Executive
Eton Institute
Total years of experience :13 years, 4 Months
Promoted from Senior IT Support Engineer to Senior IT Executive, managerial role responsible for entire IT infrastructure of corporate headquarters and remote office. Provide leadership and direction for team members. Hands-on manager and technical lead for all IT-related projects
-Proactively identify & highlight issues, to reduce the possibility of system downtime for users
-Developed, administered and tracked capital budget and negotiated hardware and software
purchases
-Facilitated weekly team meetings and performance evaluations to motivate team members and
foster a cohesive work environment.
-Identified repeated administration task and automated those task and reduced workload and
error
KEY ACCOMPLISHMENT:
-Led a team to implement and successfully launched web portals for student and instructors for
course management and payment, resulting in improving process, turnaround time and reducing
cost.
-Migration of Offsite Open-ERP system to an On-site virtualize environment with improved speed
and backup
- Significantly reduced cost on cloud resources by optimizing websites and web application
-Led the team to successfully migrate from legacy CMS system to Wordpress, hosted on Google
Cloud
-Recruited, hired IT team member, as of now maintaining 100% retention
Senior IT Support Engineer for globally recognized language training and learning and development solutions provider
-Worked on Active Directory, Configuring Group Policies and Network Storage devices
-Administered Adobe Connect for Live Online Training
-Implemented Backup and recovery Solution using Windows Server backup
-Responsible for Inventory Management and use of ticketing system/incident request for
prioritization of tasks
KEY ACCOMPLISHMENT:
Successfully upgraded Windows 2012 server including Virtualization of physical severs on to Hyper-V, reducing hardware costs
-Implemented Windows Deployment solution, thereby increasing productivity for deployment
-Successfully managed implementation IP PBX phone system
-Successfully accomplished network upgrade of entire Dubai Office including cabling, configuring
and purchase
-Awarded “Spirit of Eton” for outstanding performance
Technology Support Staff for the largest College of Western Michigan University having 26 departments, 300 plus users
Desktop and Laptop Troubleshooting, Monitoring anti-virus systems and solving related issues
VPN client installation and troubleshooting
Worked on Symantec Ghost to deploy operating system, email support, backup, restoring PC/MAC and network troubleshooting
Incident reporting and prioritizing services accordingly and responsible for issuing IT equipment
Accomplishments
Implemented File Server mapping across different departments and successfully deployed and configured Windows 7 labs
Successfully installed Windows 2012 servers as an Domain controller
Technology Support Staff for College of Education is responsible for handling day to day IT operations, delivering highly complex technical information into terms and concepts that the end users can readily grasp.
- Troubleshooting PC and Mac software and hardware issue
- Imaging PC and Mac
- Monitoring anti-virus systems and solving related issues
- Interaction with faculty/staff to assist with technology related issue
- Responsible End user documentation for staff and faculty members
- Trained new Graduate Assistants and Tech Staff
Accomplishment
- Successfully deployed and configured Windows labs
Core Responsibilities include the regulation and management of medical information websites and setting up appearance, navigation details, monitoring traffic through the site and content placements.
- Develop medical information websites using HTML, JavaScript and CSS (www.breastcancerinsight.com )
- Used Site Sell system (http://www.sitesell.com )to upload pages
- Submitted website sitemap to various search engines to achieve maximum traffic
Accomplishments
- Helped in to achieve quality control on all the content of the website
- Achieved HON Code(http://www.healthonnet.org/HONcode/Conduct.htm ) standard through coordination with content writers
Graduate Assistantship received.