Executive Assistant
VISHVAS MANAGEMENT SERVICES
Total years of experience :2 years, 0 Months
KEY ACCOMPLISHMENTS:
- Created Standard Operation Procedures for various departments which improved the overall efficiency by 20%
- Analysed end-to-end customer experience of a hotel and identified “Top 3” key areas to improvise
- Successfully managed a client’s serviced apartment and increased annual revenue by 30% through tie-ups with B2B partners and online platforms
BUSINESS MANAGEMENT/ADMINISTRATION:
- Handled business calls & emails, and accurately made 5 daily reports and 3 weekly reports directly to the CEO
- Prepared business proposals, memos, invoices, reports, and financial statements for three client offices through
word processing, spreadsheet, and presentation software such as MS PowerPoint
- Arranged agendas, made hassle free appointments and scheduled meetings with business partners and clients
- Devised a feedback system that was approved by management and reduced customer complaints by 40%
- Created stringent deadlines for projects and eliminated backlogs; resulted in over 90% client retention
- Assisted Financial Controller to prepare monthly forecasts on budgeting/cost control and monthly P&L report
