Total Years of Experience: 3 Years, 4 Months
June 2014
To September 2017
Guest Service Officer
at Far East Hospitality
Location :
Malaysia
Welcome guests in friendly and professional manner.
Perform accurate check-ins and check-outs for guests daily.
Issue room keys to guests.
Engage each guest as a unique individual and listen attentively to their requirement.
Answer the phone call in friendly and professional manners.
Operate a computer reservation system and update information as rooms are assigned, reservation and vacated.
Make reservation over phone and in personal.
Responsible for a cash float and ensuring that balance correctly at the end of the shift.
Anticipate and address guest’s service needs.
Listen to guest complaints or concerns and resolve their issues in timely manner.
Promote safe working environment.
Perform any additional tasks, which are assigned by the management.
Perform accurate check-ins and check-outs for guests daily.
Issue room keys to guests.
Engage each guest as a unique individual and listen attentively to their requirement.
Answer the phone call in friendly and professional manners.
Operate a computer reservation system and update information as rooms are assigned, reservation and vacated.
Make reservation over phone and in personal.
Responsible for a cash float and ensuring that balance correctly at the end of the shift.
Anticipate and address guest’s service needs.
Listen to guest complaints or concerns and resolve their issues in timely manner.
Promote safe working environment.
Perform any additional tasks, which are assigned by the management.
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