BRANCH MANAGER / BUSINESS MANAGER
Green System UAE & Pakistan Pvt Ltd
Total years of experience :21 years, 9 Months
1. Responsible to handle corporate clients for export purposes
2. Responsible Handle Branch Operations and all Administrations matters
3. Responsible to deal with Government and Private Sector office upon requirement.
4. Responsible to provide Start to end services to all corporate clients of company.
5. Design and implement business plans and strategies to promote the attainment of goals.
6. Responsible for shipping the required items via sea and air to customer’s required destination.
7. Make liaison with shipping line agencies and clearing companies to clear the goods without 0% delay, so that can catch the destination country in time.
8. Maintain relationships with partners/vendors/suppliers and with Government and private Sector.
9. Gather, analyze and interpret external and internal data and write reports.
10. Assess overall company performance against objectives Represent the company in events, conferences etc.
11. Ensure adherence to legal rules and guidelines.
1. Develops the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards.
2. Achieves optimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
3. Formulates and recommends manufacturing policies and programs that guide the organization in maintaining and improving its competitive position
4. Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results
5. Hires, trains, develop and evaluate staff.
6. Takes corrective action as necessary on a timely basis and in accordance with company policy.
7. Ensures compliance with current federal, state and local regulations.
8. Directs the establishment, implementation and maintenance of production standards.
9. Directs and coordinates various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
10. Perform miscellaneous duties and projects as assigned and required.
11. Handling Daily Production of each production line
12. Handling Logistic as well to deliver finished material as per requisition all over the Pakistan.
13. Handling all type of Government related issues to release the Shipments.
Management of all Customer Care Centers Nationwide.
1) Management and Development of Customer Care Centers Nationwide Team.
2) Training of All Care Centre’s Staff members and help them to handle irate customers which are visiting us with the complaint of their Devices.
3) Monthly visit to all care Centres to Evaluate Staff as per the company's standards.
4) To handle the flow of handsets from remote Care Centres to Repairing Lab for repairing and to keep follow-up with Logistics Team to dispatch them back to concerned remote location.
5) Stock Management with Supply Chain Management to facilitate remote location offices.
6) Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities and prepare reports for higher Management (CEO)
7) Ensure that all team members are update with current updates. Quickly researching and investigating issues that concern a customer.
8) Managing customer service teams, processes, and polices. Creating work schedules.
9) Conducting visual observations of how staff speaks to customers.
10) Allocating staff resources as well establishing new Service Centers where required.
11) Coaching and developing team members in soft skills.
12) Assessing the customer service department’s operational performance against set targets.
i have joined warid telecom as CSR and promoted as Business Centre Manager Sahiwal later i was moved to RWP after Closure of Sahiwal Centre and then transferred to Faisalabad as Business Center Supervisor, and my JDS were;
1) Management and Development of Business Centre Customer Services Team.
2) Daily Clinics if CS Team soliciting feedback on current issues and providing required Updates.
3) Maintain KPI (Serve Time, Wait Time and Service of an individual as well as for Business Centre.
4) Monthly Evaluation of staff performance providing guidance for continuous improvement on strengths and weakness.
5) Identify and highlight major issues faced by Warid Customers and solve them
6) Observation of CS Staff on account handling for training needs assessment.
7) Meeting the Service KPIs defined for customer Services.
8) Train team members and help them to handle irate customers along-with help them to Log relevant information in CRM where they need help.
9) Responsible to handle Centre's Ambiance.
10) Responsible to meet KPI's with the help of team members with strong Supervision.
11) Daily & weekly audit of their activities and guide them/ Team where issue observed.
12) Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
13) Ensure that all team members are update with current updates.
14) Daily analysis of previous day's team’s activities and sharing with team accordingly, and Helping to those team members whom behind to meet KPIs.
15) Ensure that all team members are providing best services to our walked-in customers within KPI.
16) Training, one to one session with those team members which lacking to meet daily/monthly KPIs.
17) Stock management and issuance to team daily, weekly & on demand. Keep ensuring that all the stock entered in CRM with correct information.
18) Identify and highlight major issues faced by Warid Customers and solve them Observation of CS Staff on account handling for training needs assessment.
Introduce products to Doctors within the area.
I was responsible to meet monthly, quarterly and yearly targets within the assigned area.
To maintain good relations with Doctors and Chemists, this helps me to boost the
sale.
MUHAMMAD KASHIF SAEED
(Sales, Marketing & Business Development Professional)
Achievements:
In Pharmaceuticals Company I got promotion right after 1 year and 4 months just because of my
hardworking and target achievement record, I was promoted as AFM (Assistant Field Manager) and was
responsible for 3 different areas (Okara, Sahiwal and Burewala) with 4 team members including my area. I
was also responsible to meet my and team fellows Sales Targets within the assigned area.
i did MBA Executive in marketing management
i did B.com major Subjects were Accounting/commerce
i did I.com major Subjects were Accounting/commerce