Senior Sales Support Manager
United Aviation Services FZCO
Total years of experience :16 years, 10 Months
Key Responsibilities: To manage Sales Support teams in all regional offices and ensure all offices work in full compliance with company policies and procedures with a focus on those practices that directly affect company objectives. Liaison with various UAS departments and provision of support and guidance to clients during trip planning stage of their flights. Client and Vendor account management. Procurement of all 3rd party service provider contracts.
Accomplishments:
Increased the number of customer requests confirmation (handling, permits, fuel) by 20% in a span of 2 months and maintained the increasing trend during the year 2017 till present
Established new vendors in CIS and Asia-Pacific region. Negotiated and reduced prices of handling, fuel and block permits. Established rebate schemes
Supported and negotiated contracts for scheduled commercial passenger flights of Sichuan Airlines and Kunming Airlines as well as charter flights of Red Wings
Key Responsibilities: Working in close coordination with the suppliers to ensure on time delivery, flight confirmations and client satisfaction with quality of services. Utilizing appropriate approach to vendor selection and evaluation and finalizing vendor contracts with profit margin for the organization
Accomplishments:
Successfully negotiated and reduced pricing of Global Vendors (handling & fuel)
Increased profit margin by introduction of rebate schemes and volume discounts
Conducted audits for priority vendors in Europe, Middle East and Asia
Key responsibilities: Determined the optimal client solutions based on detailed understanding of flight requirements and clients’ expectations. Managed ground handling activities and monitored the provision of a pre-flight trip cost estimate. Managed International Trip Planning team and prepared training programs and ITP SOP.
Accomplishments:
Actively participated in ISO 9001:2008 audit preparations.
Improved turnaround on quotations by employees’ motivation and process optimization
Key Responsibilities: Headed the commercial team and created work plans to achieve targets and KPIs. Accountability for planning and provision of cost effective solutions to clients.
Accomplishments:
Prepared and won 5 years tender for ground handling support (valued $10, 000, 000) for one of the largest operators in USA in 2013.
Proposed ideas to streamline intra-departmental system, implemented documentation process and improved operations by introducing a new e-procurement platform and internal pricing systems
Key Responsibilities: Prepare cost estimates, forecasts and other financial aspects of pre-flight planning to clients. Coordinate the requirements between OPS team, the clients and Accounting Department.
Accomplishments: Prepared the first SOP for Commercial Department. The same SOP has been used during the ISO certification process.
Key Responsibilities: Administer and monitor airport and aircraft operations. Prepare and submit the invoices for handling services. Ascertain the aircraft turnaround in the shortest time with the focus on ramp safety at all time. Responsible for air ticket sale and record keeping.
Air traffic management Air traffic services Design and operation of airports and their facility structures Air navigation Operation and economics of air transport Civil aviation security Meteorology and weather hazards Airline operations and economics Human Factors Safety of general aviation
Air traffic management Air traffic services Design and operation of airports and their facility structures Air navigation Operation and economics of air transport
