CRM Manager
ART DUBAI GROUP
Total years of experience :21 years, 5 Months
Marketing Coordinator/ Graphics Design:
• Organized exhibition stand/bookings (Gitex and Intersec); Complied with the requirements of the event organizers, filled out details and complies with the requirements in the online portal account before the deadlines.
• Canvass and purchased corporate giveaways and item branding per the budget.
• Created designs/artworks of paper bags and USB in-lay cards, and sent out the final artwork approved by the management to the printing suppliers - uses Adobe Photoshop and Illustrator.
• Designs HTML/CSS email marketing campaigns and whatsapp flashcards; send out mass emails/event invitations such as webinars, exhibitions, product launches as per the standard of the management. - Uses Adobe Dreamweaver, Photoshop, Mailmerge, Outlook, Whatsapp, Google Analytics, and some online email marketing tools.
• Updates Marketing Activity sheets every after sending out marketing campaigns. - Uses Google Sheets and Google Analytics.
• Created artworks for sales staffs' business cards.
• Initiated stand layouts for the gitex exhibition using google sketchup.
• Created and submitted Post-Show Reports in PDF and Powerpoint format.
• Organized and administered several webinars and online conferences using Adobe Connect. Uploads presentations, sets the meeting room, sent out invitations and assisted the presenter.
• Created designs for product brochures and catalogues.
• Assisted in the day-to-day marketing-related tasks.
CRM Administrator:
• Performed daily administration of the Zoho CRM platform.
• Entered leads/contacts to the CRM; Assigns Leads/Contacts/Accounts to Sales Staff; Encodes business cards to excel and imported to the CRM.
• Reviewed, prioritized and implemented revisions and updates to software.
• Developed and created customized reports and dashboards.
Quality Management Document Controller/Editor:
• Converted/modified documents such as System Manuals/Datasheets, Training Materials, Sales Presentations.
• Created company location map approved by the management.
• Manage and oversee Trade License Renewals and Establishment Cards from the Economic Department and
Immigration.
• Maintains the renewals of all employment visas under sponsoring companies.
• Drafting/Writing Legal docs such as NOC’s, Side Agreements with clients, and contracts before legalization.
• Oversees details of the Memorandum of Association of sponsoring companies before court signing and
legalization.
• Assist our clients with all requirements for business set up in Dubai.
• Maintains all company files.
• Manage day to day operations of the office including staff attendance, work load distribution, employee
memos, Client quotations and inquiries, and meeting schedules.
• Manage daily phone calls, requests and inquiries.
• Handling client complaints.
• Responsible for month end reports such as petty cash, monthly staff salary, invoices, receipt vouchers,
payment vouchers and Bank Statement reports.
• Responsible for meeting all the deadlines with Ministry of Labor, Immigration, RERA, and Dubai Economic
Department.
• Provides personal administrative support to the Vice President of the Academic Affairs (VPAA).
• Project a professional image through in-person and phone interaction.
• Assist the President/CEO as requested.
• Setups VP’s travel arrangements and accommodations.
• Maintains calendar of the VPAA.
• Setup and coordinates meetings and conferences.
• Create, transcribe, and distribute meeting agendas and minutes.
• Schedules yearly and semestral examinations of the entire College by coordinating appointments.
• Submits employee data reports by assembling, preparing, and analyzing data.
• Provides secretarial support by entering, formatting, and printing information; organizing work; answering
the telephone; relaying messages; routing callers; writing correspondence, emailing; handling visitors, and
answering questions and requests.
• maintaining general filing system and file all correspondence.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
Assigned in the following offices:
• Communications Development Office
• Graduate Studies Dept. (Dean’s Office)
• Liberal Arts & Education Dept. (Dean’s Office)
• Physics Laboratory
Provides secretarial support to the General Manager.
Prepared Bill of Quantities and Summary of Estimate using MS Excel.
Attended bidding in the government.