Passenger Services Agent
National Aviation Services
Total years of experience :6 years, 4 Months
Passenger Services Agent - December 2010 up to present
National Aviation Services.
Kuwait International Airport.
Etihad Airways, Egypt Air, Jazeera airways, Jet airways, Ethiopian Airlines
• Checking Agent -
Duties include profiling the passengers by checking their travel documents and check them in and tag their baggage to destinations accordingly.
• Transfer Desk Agent -
Duties include profiling the transit passengers by checking their travel documents and check them in and tag their baggage to destinations accordingly as well as handling delay/reschedule flights by rebooking, arranging stopover/night stop facilitation.
• Boarding Gate Agent -
Duties include boarding the departure passengers by checking their travel documents and boarding them efficiently as well as offloading passengers/baggage
Accordingly and handling re-grading/re-seating situations.
Passenger Services Agent - January 2008 to December 2010
Philippine Airport Ground Support Solutions (PAGSS)
KLM Royal Dutch Airlines, Etihad Airways and Gulf Air
• Checking Agent -
Duties include profiling the passengers by checking their travel documents and check them in and tag their baggage to destinations accordingly.
• Service Desk Agent -
Duties include handling passengers with excess baggage as well as those with issues regarding their tickets and reservations with Amadeus
Cashier - July 2007 - November 2007
SM Mart Inc. - SM Cubao
Araneta Center Cubao Quezon City, Philippines.
HR Assistant (trainee) - April 2006 - June 2006
Greenwich Pizza Corporation.
Jollibee Center, Pasig City, Philippines
Relevant Skills and Training
a) Excellent interpersonal and customer services Skills
b) Excellent English Language Skills
c) Aviation Operating systems Skills
ALTEA - fluent in check in / boarding / reservation. (Qatar airways, Egypt Air)
RTB - fluent in check in / boarding / reservation. (Qatar / Etihad Airways, Egypt Air)
SABRE - fluent in check in / boarding / reservation. (Etihad /Jet airways, Oman air)
CODECO -fluent in check in / boarding / reservation/ticketing. (KLM, Ethiopian air)
Jazeera Airlines -fluency in check in / boarding / reservation. ( currently dedicated staff)
Dangerous Goods Regulations (DGR licence) - currently holding valid licence
Bachelor of Science in Information Technology. Batangas State University, ARASOF,
Bachelor of Science in Computer Science. National College of Science and technology (NCST) Dasmarinas, Cavite, Philippines. (2002-2004)