Kathrine Emata, Receptionist/Certified lifeguard

Kathrine Emata

Receptionist/Certified lifeguard

Khidmah LLC

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, B.S Nursing
Experience
17 years, 1 Months

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Work Experience

Total years of experience :17 years, 1 Months

Receptionist/Certified lifeguard at Khidmah LLC
  • United Arab Emirates - Abu Dhabi
  • My current job since April 2011

-Front desk officer, manages overall clubhouse day to day operations. Have handled four different sites.
-Lifeguard on duty if there is staff shortage in the recreation clubhouse pool, making sure of patron’s safety.

Workforce Command Center/Real Time analyst at Legacy Sykes Asia
  • Philippines
  • January 2008 to June 2010

DUTIES AND RESPONSIBILITIES
Real time monitoring the queue and real time reporting
Analyze and explain gaps in performance to meet the programs goals and revenue.
Provide proper escalation during system downtime.Provide real time changes if needed to improve performance.

Inbound Customer Service Representative at Legacy Sykes Asia
  • Philippines
  • July 2007 to January 2008

DUTIES AND RESPONSIBILITIES
Acquiring program goals
Giving quality service to customer and promoting good work ethics

Outbound Sales Representative at ICT Marketing Services Inc.
  • Philippines
  • July 2006 to July 2007

DUTIES AND RESPONSIBILITIES
Quality sales and reaching sales goal every month

Education

Bachelor's degree, B.S Nursing
  • at Bicol University
  • March 2006

Graduated Nursing, passed the Nursing Licensure Examination. Registered Nurse

Specialties & Skills

Promoting
Real Time
Escalation
Inbound
Computer Skills
Computer Skills

Languages

English
Expert