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Kathyayani Karam, Customer Support Apprentice

Kathyayani Karam

Customer Support Apprentice·Sky.de (Remote/Chat Process) Firstsource,

India

Bachelor's degree, Microbiology

Work experience

Total years of experience: 0 years, 8 months

Customer Support Apprentice

December 2024 - July 2025

Sky.de (Remote/Chat Process) Firstsource,

Hyderabad, India

December 2024 - July 2025

Provided chat-based support to German clients, handling queries and resolving complaints

Company industry:
Call Centers & Customer Care Outsourcing

Chat Support Representative

December 2024 - July 2025

Firstsource

Hyderabad, India

December 2024 - July 2025

Company industry:
Call Centers & Customer Care Outsourcing

Education

Kasturba Gandhi degree and Pg college for

August 2023

August 2023

Bachelor's degree, Microbiology

India

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
INSTANT MESSAGING
Intermediate
INSTANT MESSAGING
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ONLINE COMMUNICATION
Intermediate
ONLINE COMMUNICATION
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

German
Beginner
English
Beginner