Receptionist
DUBAI MEDICAL LABORATORY
Total years of experience :10 years, 10 Months
DUBAI MEDICAL LABORATORY, MEDSOL July 30, 2011-present
Receptionist
• Accept and screen telephone calls for follow-up of results, inquiries on test matters, and determine nature of request or problem; refers to appropriate staff member; takes messages.
• Filing of documents
• Entry/encoding of patient sample test requests in the computer system (via Microsoft Office & LIS)
• Emailing and faxing of laboratory reports to clients.
• Daily Sales balancing (Cash/Cheque) at the end of shift.
• Operate office machines, such as photocopiers and scanners, facsimile machines and personal computers.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Follow-up test results that are sent out to sister laboratories.
• Performs key Reception functions like test request form registration, bar code generation and problem solving as and when required.
• Screen the LIS for pending requests and report any variances to Laboratory Director.
• Follow up send out test request for proper reports delivery time.
• Maintain a call log sheet for sample pick-up location/client site and inform the corresponding messengers for sample pick-up.
• Documenting all tests, reports, client's incidents in the form of a standard IR report with a serial number assigned.
• Provides general information in response to inquiries in person or by telephone; refers technical inquiries to appropriate work unit member.
• Verify reference laboratory invoices and forward the same to Finance Department to process payment with prior authentication from Laboratory Director on a monthly basis.
• Maintains the staff room along with Lab Secretary.
• Maintains the phone call-log and visitor's log.
NETBLOGZ INTERNET CAFE 2007-2010
Manager/Proprietor
• Self-employed
• Responsible for all the i-cafe operational matters including the supervision of staff, troubleshooting of computer system, marketing strategies, and resolving any of the possible circumstances/problems that may occur.
• Monitors the computers if the unit is still functional and in good condition for customer's satisfaction.
Data Entry Specialist/ Virtual Assistant (Part-time Online Job)
• Acts as virtual personal assistant via online wherein tasks included were encoding, systematic filing of documents, email manipulation, data entry specialization and other tasks depending on what the employer wants to be accomplished.
DAVAO FIRST TELECOMMUNICATIONS COMPANY 2007-2009
Call Center Agent Team Leader (Outbound)
• Facilitates call center agents under my supervision
• Closes the deal if the subordinates are able to sell the product
• Monitors the portfolio of each team member as per quota
• Responsible for making a daily end of shift report of portfolio
VENTOSA LAW FIRM Davao City 2005-2007
Accounts Clerk/Secretary
• Operate the telephone center permanently during working hours.
• Attends and facilitate walk-in clients who needs assistance for a case document making.
• Task to prepare all case documents needed by the lawyer during hearing
• Prepares the documents for the notarization
• Monitors and handles the client's account payable schedules and ensures that check payments be deposited on the posted date.
• Follow-up and handles clients with delinquent account receivables.
• Maintains files including filing of general ledger journal vouchers, accounts payable documentation, and other miscellaneous filings.
• Types a variety of documents, reports, and records.
• Completes special projects and miscellaneous assignments as required.
• Post data to sales journal
Micro Enterprise Bank, A Thrift Bank Bankerohan, Davao City 2001-2005
Client Service Advisor
• First point of contact to all prospective clients and attends to the needs and concerns of persons who come to seek information.
• Conducts initial interview to all applicants and gathers all the information regarding their businesses as well as their fundamental requirements to be eligible for the bank's loan.
• Assists clients in signing of documents for disbursement.
• Process opening of Savings Account
• Operate the telephone center permanently during working hours.
• Assists to identify and resolve the needs of the institution for equipment and services.
• Organize and execute the registration and filing of documents and the mail distribution within the bank.
• Make inquiries of various kinds and establish or maintain contacts with other institutions upon request.
• Conduct promotion tour to targeted locations and an interview with possible clients.
Encoder
• Encodes the financial data of potential clients collected by the Loan Officers during credit investigation.
• Input daily loan applications of loan borrowers in the system.
• Input data from clients, loan officers and management, perform the end-of-day process to wrap up the day's transaction.
• Tasks to file contracts and imprint documentary stamps.
• Maintain data security (back-up, safeguard against loss and theft of data)
• Establish the work and documentation standards for IT- applications.
Teller/ Head Teller
• Performs cash operations (maintains own cash box)
• Receives loan repayments, deposits, withdrawals, and other cash transactions
• Facilitate disbursement of approved loan accounts
• Performs regular review of the actual cash balance on hand versus balance according to teller's cash position of the computer system.
• Ensures daily cash in vault is sufficient to meet the branch operating requirement and recommends transfer of funds from/to depository bank if shortage/overage of fund occurs.
• Handles cash transfer from vault/cash safes to teller and vice versa
• Monitors and handles PDC's for loan repayments and deposits.
• Handle and monitor on daily basis with the booklets of accountable forms such as Official Receipts, Provisional Receipts and Pre-numbered Deposit slips.
• Call back the work of the Teller after end-of-day process in the system.
Branch Operations Officer
• Manage the cash liquidity and requirement of branch to ensure that the branch has enough funds readily available to serve cash disbursement.
• Supervise and review the work of the Client Service Advisor, Teller and Head Teller
• Plan and organize the task to be done by the data encoders and CSA's
• Acts as custodian of Branch Safe, Safety Deposit Box maintained at the depository Bank, main door keys and combinations safe.
• Monitor and control all Accountable Forms and ensure enough level of supplies
• Facilitates the budgeting of all expenses in the branch
• Responsible for smooth operation and the efficient delivery of service to clients whether they are applying for loan, making payments, getting their loan disbursement, opening of savings account, or such other related services.
Filtech School of Arts, Inc. • Finished the caregiving course within 6 months including internship in different institutions. • Merit Award as the Most Outstanding Caregiver
San Pedro College Davao City 1997-2001 • Bachelor of Science in Medical Technology • With Honors during First Year and Second Year level • Member of Medtech Society, an exclusive club for BS Medtech students • Also obtain membership from Red Cross Youth Assoc., Dominican Network, Samahang Filipino and Saligan, a student government in SPC