Katrina Bolante

Responsibilities:
• Maintaining crew records for onboard training and appraisals.
• Liaising with ships agent for crew sign off / sign on.
• Managing crew changes for allocated vessels.
• Compiling and managing sea staff contracts.
• Ensure training required in terms of ISM is completed in timely manner
• Checking crew certificate and qualification validity

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Guest Check-in and Check-out: Greet guests warmly upon their arrival, register them efficiently, and provide all necessary information about the hotel facilities and services. During check-out, process payments accurately and provide guests with a pleasant farewell.
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Reservation Management: Handle guest room reservations, both over the phone and in person, ensuring accurate recording of guest details, preferences, and special requests.
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Customer Service: Respond promptly to guest inquiries, requests, and complaints with professionalism and a problem-solving attitude. Aim to exceed guest expectations and ensure their satisfaction throughout their stay.
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Telephone and Email Correspondence: Manage incoming phone calls and emails promptly and courteously, forwarding calls to the appropriate department and providing accurate information to guests.
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Concierge Assistance: Offer helpful recommendations and information about local attractions, restaurants, transportation options, and other points of interest to enhance guests' experience during their stay.
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Handling Payments: Process payments for room charges, additional services, and incidentals accurately using the hotel's reservation and billing system.
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Front Desk Administration: Maintain the front desk area clean, organized, and well-stocked with necessary supplies. Keep records of guest interactions and transactions.
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Security and Safety Awareness: Monitor and ensure the security of the hotel premises, reporting any suspicious activities or safety concerns to the appropriate authorities.
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Collaborative Teamwork: Work closely with other hotel staff, including housekeeping, maintenance, and management, to coordinate guest services and resolve any issues that may arise.
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Upselling and Promotion: Proactively promote hotel amenities, packages, and special offers to encourage additional sales and enhance guest experiences.