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Katrina Bolante, Crewing officer

Katrina Bolante

Crewing officer·Selat marine services

United Arab Emirates

Diploma, health care services

Work experience

Total years of experience: 6 years, 0 months

Crewing officer

August 2023 - April 2024

Selat marine services

Sharjah, United Arab Emirates

August 2023 - April 2024

Responsibilities:
• Maintaining crew records for onboard training and appraisals.
• Liaising with ships agent for crew sign off / sign on.
• Managing crew changes for allocated vessels.
• Compiling and managing sea staff contracts.
• Ensure training required in terms of ISM is completed in timely manner
• Checking crew certificate and qualification validity

Company industry:
Shipping
Job role:
Human Resources and Recruitment

Front Desk Receptionist

May 2018 - July 2023

hotel salcedo de vigan

Vigan, Philippines

May 2018 - July 2023


Guest Check-in and Check-out: Greet guests warmly upon their arrival, register them efficiently, and provide all necessary information about the hotel facilities and services. During check-out, process payments accurately and provide guests with a pleasant farewell.

Reservation Management: Handle guest room reservations, both over the phone and in person, ensuring accurate recording of guest details, preferences, and special requests.

Customer Service: Respond promptly to guest inquiries, requests, and complaints with professionalism and a problem-solving attitude. Aim to exceed guest expectations and ensure their satisfaction throughout their stay.

Telephone and Email Correspondence: Manage incoming phone calls and emails promptly and courteously, forwarding calls to the appropriate department and providing accurate information to guests.

Concierge Assistance: Offer helpful recommendations and information about local attractions, restaurants, transportation options, and other points of interest to enhance guests' experience during their stay.

Handling Payments: Process payments for room charges, additional services, and incidentals accurately using the hotel's reservation and billing system.

Front Desk Administration: Maintain the front desk area clean, organized, and well-stocked with necessary supplies. Keep records of guest interactions and transactions.

Security and Safety Awareness: Monitor and ensure the security of the hotel premises, reporting any suspicious activities or safety concerns to the appropriate authorities.

Collaborative Teamwork: Work closely with other hotel staff, including housekeeping, maintenance, and management, to coordinate guest services and resolve any issues that may arise.

Upselling and Promotion: Proactively promote hotel amenities, packages, and special offers to encourage additional sales and enhance guest experiences.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

filipino academy

August 2025

August 2025

Diploma, health care services

United Arab Emirates

Macro Colleges Inc. Vigan Ilocos Sur

April 2019

April 2019

Diploma, (HOTEL RESTAURANT and TOURISM Management)

Philippines

Languages

English
Intermediate