Katrina Carino

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HR Administrator

Penta Consulting is an award winning technical staffing company, exclusively focused on the mobile computing and connectivity sectors. We are resourcing exceptional contract and permanent experts for Telecom Jobs and IT Jobs all over the world

▪ Responsible for guiding employees and contractors through deployment process from the time they accept the offer of employment in a foreign location until they arrive in the country they will be based in.
▪ This position coordinates all pre-employment paperwork, background checks, letters of authorization
▪ I provide a smooth on-boarding and off-boarding experience as expeditiously as possible - orientation and briefing of new hires
▪ I manage repatriation, on boarding and expatriation which includes flight bookings, accommodation arrangement, employment and residence visa processing, induction and orientation.
▪ HR duties such as creating NOCs for visa application, driving licenses, salary certificates, experience letter among others.
▪ Monitor time sheets/attendance for accurate payments and efficient payroll.

Recruitment Administrator - Onboarding

MADG is a leading independent aerospace and defense company and respected and trusted worldwide for our expertise in civil, military and commercial aircraft and defense solutions. For more than one year I am in charge of administration of our UAE office, on-boarding and off-boarding of contractors deployed in the country from all parts of UK and Europe.

▪ The company hires candidates worldwide and relocates them to UAE, I provide full recruitment support to our Consultants based in UK from on-boarding to off-boarding of these candidates and contractors. Main POC between employees, the visa company provider in JAFZA and UK offices.
▪ Handles staff on-boarding: From flights, visa, transportation and accommodation arrangements for staff coming from different countries mostly from UK and other parts of Europe. Liaises with our visa partner in JAFZA to ensure visas are applied, medical fitness test done, Emirates ID processed and health insurance applied.
▪ Monitors the timesheet and track leave balance for efficient payroll.
▪ Off-boarding: Visa cancellation, final settlement and gratuity payment, smooth repatriation to home country
▪ Also helps build applicant sources by researching, contacting and utilizing employment agencies and online recruitment portals, social media and Internet sites. Determines applicant requirements by studying job description and job qualifications. Organises telephone, skype or face-to-face- interview
▪ Drive revenue while building strong personal relationships with existing clients through repeat business
▪ Manages the UAE office. Responsible for organising all of the administrative activities that facilitate the smooth running of the office which includes stocks and documents management to office and equipment maintenance, manages and updates employee contracts, medical insurance, trade license and office insurance renewal, preparing salary certificates, NOCs for driving licenses, etc.
▪ Creates SOPs to establish standards and procedures

MiX Telematics is a global provider of driver safety, vehicle tracking and fleet management services and solutions within the Transport, Oil and Gas, Energy and Minerals Industries. The company’s products and services, designed for both consumers and commercial fleets of all sizes, are available in 111 countries, across six continents

Team Administrator
Working within the Projects and Operations Department, responsible for deploying engineers for different projects worldwide within the energy and minerals, oil and gas industry like Schlumberger, Baker Hughes, Chevron, Shell, BG, BP, Origin Energy, Weatherford among others
▪ Acts as a liaison between departments in Australia and South Africa to monitor all phases of the projects.
▪ Handling staff orientation and induction
▪ Organise visa, schedule and coordinate travels, book flights, prepare itineraries.

Bayt.com is the leading job site in the Gulf and Middle East today, connecting job seekers with employers looking to hire. I was hired as a Product Specialist and moved to handling the Product Specialist Team in Dubai

As Product Specialist:
 Responsible for training the clients’ HR/recruitment team to ensure the users understand the benefits of using the website tools and basic functions
 Assisted with sales activities designed to increase the client base, including visiting employers to provide demo on website and discus company services and fees
 Developed strong long-term relationship with clients to motivate repeat usage
 Assisted clients’ HR team in short listing and applicants evaluation by discussing job requirements and qualifications with line managers; interviewing applicants on consistent set of qualifications

As a Customer Service Team Leader:

 Led a team of 3 and succeeded in managing the team to meet overall targets (Job advertisements activated in the website, customer testimonials, loyalty survey score). Training new hires.
 Handled all enterprise accounts like HSBC, HP, MAF, AL Shaya, Landmark Group, Emirates group, etc. Trained these clients on the website tools and basic functions to get relevant CVs and hire through bayt.com

Awarded as Best in Quality for consistently hitting the 100% mark on monitored calls in terms of quality and for an outstanding performance during training for HSBC’s personal cards dept.
Product Trainer - Credit Card

- Evaluation and regular assessment of agents by monitoring calls (by barging and one on one session) and providing feedback to assure quality standards and procedures are met.
- Developing interactive sessions like role plays, group discussion, mock calls.
- Receive in-bound calls from UK-based customers, prospect & non-customers while maintaining established standards for number of calls, pick up time, duration and quality of call.
- Identify, maximize selling and cross-selling opportunities in order to generate sales leads through CRM.
- Maintain excellent communication links with branches and other departments to provide highest level of customer service skills.

A member of Clientlogic’s Customer Care Elite Group which is composed of the top 10 Customer Service Executives who consistently exceeds 100% for quality - monitored calls

- Contributes to the development of subordinates by providing regular coaching & counseling and by monitoring the staff competency/multi tasking.
- Develops and makes recommendations regarding training policies and procedures.
- Provides performance feedback for the team members daily.
- Monitors Customer Service Agents’ calls to assure quality standards and procedures are met, thus, providing excellent customer service.