Katrina Castillo, receptionist and secretary

Katrina Castillo

receptionist and secretary

Delta international real estate

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Mass Communication
Experience
17 years, 2 Months

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Work Experience

Total years of experience :17 years, 2 Months

receptionist and secretary at Delta international real estate
  • United Arab Emirates - Dubai
  • My current job since November 2017
Front Desk Reception at Fam Properties
  • United Arab Emirates - Dubai
  • December 2015 to August 2017

• Receive phone calls from clients and direct them to appropriate personnel in a professional and efficient manner.
• Greet visitors in a courteous and welcoming manner, and direct them to the appropriate personnel.
• Maintain office inventories, by checking stationery supplies and kitchen supplies at main office and retail shop.
• Monitor attendance of all employees, including Sales and Leasing advisors and Admin.
• Gather information from potential clients and leads, and send emails to Team Coordinators entailing all information gathered.
• Assist Sr. Administration Officer when needed in scheduling drivers, and maintain a log in the drivers’ log sheets.
• Ensure office facilities, such as internet connection and phones function properly.
• Provide administrative support to other employees in different departments when required.
• Keep track of keys inventory of properties, and ensure Sales and Leasing Advisors hand over keys received from clients and sign in logbook.
• Perform general clerical duties such as photocopying, scanning, printing and mailing.
• Dispatch outbound mails via Aramex, accept shipment deliveries and forward to concerned personnel.
• Ensure that drivers filled out petty cash request forms and send it to Accounts department when required.
• Communicate and coordinate with du, pest control companies, and suppliers when required.
• Perform additional duties such as maintain cleanliness and tidiness of offices in the absence of Office boy.
• Communicate via online chatting with visitors on portal website

Chapter Service Representative at Pampanga-Angeles City Chapter
  • Philippines
  • March 2004 to February 2013

Chapter Service Representative
Philippine Red Cross
Pampanga-Angeles City Chapter
March 2004-Present
Duties and Responsibilities:
1. Program Planning and Implementation
• Assess needs and problems of the communities
• Make plan of action to be submitted to immediate supervisor
2. Implement approved programs.
3. Organized, prepare, conduct training and dissemination of Red Cross Services
4. Monitor and evaluate program implemented within the chapter to ensure successful delivery of the services in target communities.
5. Consult with the chapter Management and coordinate with the Chapter Staff and volunteers to ensure an organized and collaborated delivery programs along with the other services.
6. Consult with the offices at National Headquarters to keep abreast of developments and to keep chapter service activities in line with their plans and activities with prior approval of Chapter Manager.
7. Prepare monthly and annual comprehensive accomplishment report for submission to the Chapter Administrator and at National Headquarters.
8. Seeks for the improvements of service deliveries through sound recommendations, suggestions, proposals and innovations.
9. Assist in fostering healthy relationships with the Chapter and other organizations.

Education

Bachelor's degree, Mass Communication
  • at University of the Assumption
  • April 2003

Bachelor of Arts in Mass Communication University of the Assumption City of San Fernando, Pampanga, Philippines 2001-2003

Specialties & Skills

Trainers
First Aid
Customer Service
Administrative Duties
HEALTHCARE
INCIDENT MANAGEMENT
INSTRUCTOR
OPERATIONS
PROPOSALS
RED CROSS
TRAINING

Languages

English
Intermediate

Memberships

7. Prepare monthly and annual comprehensive accomplishment report for submission to the Chapter Administrator and at National Headquarters
  • Administrator
During my free time and day I am a Member and Volunteer of the Philippine Red Cross Pampanga-Angeles City Chapter; I started volunteering up to present. Before I became a Staff I am an instructor conducting trainings such as Standard First Aid, Basic Life Support - Healthcare Provider Cardio Pulmonary Resuscitation, Humanitarian Pandemic Preparedness and Accident Prevention. A disseminator of Public Health in emergencies focus on Dengue, Avian Flu and AH1N1. I am also a volunteer of the different services of the Red Cross like, Blood Service, Disaster Management Service, Community Health and Nursing Service and Volunteer Service
  • Member
  • January 2004

Training and Certifications

Certificate of Participation (Certificate)
Date Attended:
October 2012
Valid Until:
October 2012