Sales and Project Coordinator
Red Sea Consultancy
مجموع سنوات الخبرة :10 years, 3 أشهر
Acting as a primary customer service contact for clients who have questions about our services and their accounts
Utilizing company resources to develop a filing system that keeps all active sales files available digitally and in hard copy.
Facilitated electronic communications process; received and export distribution list, drove communication via email to appropriate distribution channels
Respond to all sales inquiries/ Handles all sales correspondence via phone or email
Plot trainings & Audit Schedule accordingly.
Handle order processing with accuracy and timeliness
Prepares LPO, payment invoices and responsible for payment collection.
Coordinated and manage multiple projects and track their progress.
Sales Coordination. Coordinating sales team by managing calendars, organizing clients’ files and documents and communicating client information to company representative/s.
Provides after-sale support to clients when needed
Inform clients of unforeseen delay or problem, and work internally to solve the delay/s.
Excellent knowledge in Integrated Management System and other UAE QHSE requirements.
Supports company operation by maintaining office system and supervising staff.
Maintains office efficiency by planning and implementing office system
Completes operational requirements by scheduling and assigning employees follow up on work result.
Keep management informed by reviewing and analyzing reports, summarizing information and analyzing trends.
Maintains office staff job result by coaching, counseling employees. Planning monitoring and appraising job result.
Supervise staff.
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Manage customer support. Plan and support sales and marketing activities.
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Deliver prepared sales talk, in order to persuade potential customer to purchase products or services
• Generate and qualify leads through cold calling
• Manage leads by tracking down and following up on them
• Obtain names and phone number of potential customer/s from sources such as telephone directories.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Schedule appointments for marketing representative to meet with prospective client.
• Resolving complaints and negotiate with the client in terms of price.
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
• Use decision-support computer software programs to respond to common customer work/service order inquiries and requests.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Handles inquiries and concerns of the client in order to eliminate the need for them to travel to the bank in person.
• Handles deposits, withdrawal, and funds transfer request.
• Evaluating customer’s eligibility for financial grants for loans.
• Maintain and manage well developed professional knowledge of entire products and services the bank is offering.
• Initiate sales plus cross - sell complete banking services range to prospective customers
• Assist customer satisfaction and retention through successfully researching and resolve customers’ issues as well as inquiries.
-