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Katy Neville, Human Resources Professional

Katy Neville

Human Resources Professional·University of Portsmouth

United Kingdom

Higher diploma, PGDip Human Resource Management

Work experience

Total years of experience: 27 years, 10 months

Human Resources Professional

September 2014 - Present

University of Portsmouth

United Kingdom

September 2014 - Present

Full time study toward a Post Graduate Diploma in Human Resource Management.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Project Coordinator

April 2014 - June 2014

BFG Labour Support Unit

Germany

April 2014 - June 2014

Developed a drawdown redundancy liaison process.
Designed and delivered training for 100 FTE falling under redundee status to prepare them for their reassignment or return to the UK job market
Acted as conduit and support mechanism throughout the course of a significantly sensitive redundancy procedure
Produced a paper of recommendations which later formed best practice for future British Forces drawdowns in Germany
Company industry:
Military & Defense
Job role:
Human Resources and Recruitment

Recruitment Manager

January 2013 - April 2014

BFG Labour Support Unit

Germany

January 2013 - April 2014

Managed the entire recruitment process for all teaching support and administrative staff across six schools.
Transformed a sluggish, outdated recruitment operation into an efficient, delivery orientated and business-centric process
Developed a new process for candidate evaluation and feedback which resulted in marked performance improvements
Implemented critical improvements in the referencing process that provided additional safeguarding measures to protect vulnerable children in a local education environment
Company industry:
Military & Defense
Job role:
Human Resources and Recruitment

Claims Assessor (Temporary Contract)

September 2012 - November 2012

HSBC Complaints HQ

United Kingdom

September 2012 - November 2012

Assessed claims for repayment of mortgage repayment protection insurance preparing for a move to Germany.
Company industry:
Banking
Job role:
Accounting and Auditing

Team Coordinator and Administrator

August 2011 - July 2012

Mapeley Estates Ltd

London, United Kingdom

August 2011 - July 2012

Coordinated and supported 14 chartered surveyors including the head of department in a highly pressurised acquisitions and disposals team.
Acted as a change agent bringing about improved team ethos, communication and therefore better standards of service and client prioritisation
Implemented a mechanism to control advertising spends against budget
Produced high level presentation material
Company industry:
Real Estate
Job role:
Administration

Senior Premier Manager

January 2006 - June 2011

HSBC Bank Plc

United Kingdom

January 2006 - June 2011

Managed and met the wealth planning needs of a portfolio of 600 high net worth clients.
Qualified as a financial planning manager providing investment, retirement, pensions and life cover advice
Built relationships with clients who entrusted key financial information and long term planning needs
Fostered productive relationships with branch based representatives to secure a successful pipeline of new client business
Company industry:
Banking
Job role:
Management

Administration and Facilities Manager

October 2005 - December 2005

Paragon & ITE

United Kingdom

October 2005 - December 2005

Responsible for the management of an administration team of 4 who generated documentation, supported training delivery, and coordinated ongoing assessment of apprentice boat builders and specialist mechanics aged sixteen years and above. Also over saw all site matters including health and safety.
Company industry:
Maritime & Marine Engineering
Job role:
Management

After Sales Coordinator

February 2005 - October 2005

Kings Oak Homes (Temporary Appointment)

United Kingdom

February 2005 - October 2005

Acted as first point of call for all manner of post build enquiries across fifteen property developments in Southern England. Chased contractors, handled complaints and provided all administrative support to the senior management team.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

HR Manager

March 1998 - January 2005

Scottish and Southern Energy Plc

United Kingdom

March 1998 - January 2005

Held various key positions in a number of locations around the UK including:

HR Manager - Developed an absence management training programme for new and existing middle management.
Recruitment and Training Manager - Revamped an entire recruitment and training process to deliver job ready employees
Call Centre Manager - real time management of 85 FTE in a demanding department receiving between 13 and 15, 000 inbound calls per week.
Company industry:
Utilities
Job role:
Management

Education

University of PortsmouthInstitute of Financial ServicesUniversity of Portsmouth

May 2015

May 2015

Higher diploma, PGDip Human Resource Management

United Kingdom

Post graduate diploma in Human Resource Management covering Resourcing, Learning and Talent Management, Leadership and Management, Managing Employment Relations in Context and Global Human Resource Management.

Institute of Financial Services

June 2009

June 2009

High school or equivalent, Certificate of Financial Advice 1,2 and 3

United Kingdom

Certificate of Financial Advice (CEFA) 1, 2 and 3

University of Portsmouth

June 2000

June 2000

Bachelor's degree, Business Administration

United Kingdom

Achieved a 2:1 Business Administration degree covering all aspects of business management.

Skills

Stakeholder Liaison
Expert
Stakeholder Liaison
Expert
Grievance Resolution
Expert
Grievance Resolution
Expert
Change
Expert
Change
Expert
Communicator
Expert
Communicator
Expert
Project Work
Expert
Project Work
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DELIVERY
Expert
DELIVERY
Expert
FINANCIAL
Expert
FINANCIAL
Expert
FINANCIAL PLANNING
Expert
FINANCIAL PLANNING
Expert
RECRUITING
Expert
RECRUITING
Expert
TEACHING
Expert
TEACHING
Expert
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
RECRUITMENT AND SELECTION
Expert
RECRUITMENT AND SELECTION
Expert
GRIEVANCE RESOLUTION
Expert
GRIEVANCE RESOLUTION
Expert
Stakeholder Liaison
Expert
Stakeholder Liaison
Expert
Grievance Resolution
Expert
Grievance Resolution
Expert
Change
Expert
Change
Expert
Communicator
Expert
Communicator
Expert
Project Work
Expert
Project Work
Expert

Memberships

Chartered Institute of Personnel and Development

Associate Member

May 2015

Training and Certifications

Certifications
Facilitator for Investment in Excellence
Mar 2006
Training
Employment Disclosure and Vetting
British Forces Germany Safeguarding Children Board
Nov 2013
Line Managers Workshop with Interview Techniques
British Forces Germany LEC Support Services
Apr 2013
British Forces Germany Safer Recruitment
British Forces Germany Safeguarding Children Board

Hobbies and interests

Horticulture, art, music, travel.