Human Resources Professional
University of Portsmouth
Total years of experience :25 years, 9 Months
Full time study toward a Post Graduate Diploma in Human Resource Management.
Developed a drawdown redundancy liaison process.
Designed and delivered training for 100 FTE falling under redundee status to prepare them for their reassignment or return to the UK job market
Acted as conduit and support mechanism throughout the course of a significantly sensitive redundancy procedure
Produced a paper of recommendations which later formed best practice for future British Forces drawdowns in Germany
Managed the entire recruitment process for all teaching support and administrative staff across six schools.
Transformed a sluggish, outdated recruitment operation into an efficient, delivery orientated and business-centric process
Developed a new process for candidate evaluation and feedback which resulted in marked performance improvements
Implemented critical improvements in the referencing process that provided additional safeguarding measures to protect vulnerable children in a local education environment
Assessed claims for repayment of mortgage repayment protection insurance preparing for a move to Germany.
Coordinated and supported 14 chartered surveyors including the head of department in a highly pressurised acquisitions and disposals team.
Acted as a change agent bringing about improved team ethos, communication and therefore better standards of service and client prioritisation
Implemented a mechanism to control advertising spends against budget
Produced high level presentation material
Managed and met the wealth planning needs of a portfolio of 600 high net worth clients.
Qualified as a financial planning manager providing investment, retirement, pensions and life cover advice
Built relationships with clients who entrusted key financial information and long term planning needs
Fostered productive relationships with branch based representatives to secure a successful pipeline of new client business
Responsible for the management of an administration team of 4 who generated documentation, supported training delivery, and coordinated ongoing assessment of apprentice boat builders and specialist mechanics aged sixteen years and above. Also over saw all site matters including health and safety.
Acted as first point of call for all manner of post build enquiries across fifteen property developments in Southern England. Chased contractors, handled complaints and provided all administrative support to the senior management team.
Held various key positions in a number of locations around the UK including:
HR Manager - Developed an absence management training programme for new and existing middle management.
Recruitment and Training Manager - Revamped an entire recruitment and training process to deliver job ready employees
Call Centre Manager - real time management of 85 FTE in a demanding department receiving between 13 and 15, 000 inbound calls per week.
Post graduate diploma in Human Resource Management covering Resourcing, Learning and Talent Management, Leadership and Management, Managing Employment Relations in Context and Global Human Resource Management.
Certificate of Financial Advice (CEFA) 1, 2 and 3
Achieved a 2:1 Business Administration degree covering all aspects of business management.