Senior Program Advisor
Genesis Institute
Total years of experience :16 years, 6 Months
Design and customise training programs for corporate clients that suit their requirements, post conducting a training needs analysis
Make recommendations for individualised career development plans
Conduct induction trainings, skills development trainings, and role-plays to improve quality of customer service
Conduct student recruitment and marketing activities such as free workshops, demo lectures, and building partnerships with universities and corporate clients
Provide career guidance and recommend training programs to individuals
Counsel students to choose programs in line with their career goals
Provide updates to current students and alumni regarding current and future programs
Work with marketing team to develop a larger pipeline of leads
Primarily responsible for setting up and running a new branch for the learning centre with a turnover of £100, 000, solving logistical and instructional issues with efficiency
Conducted diagnostic assessments, analysed findings, identified issues, presented recommendations, and then implemented solutions for improvement
Managed relationships with clients, schools and educational professionals to develop new business opportunities and expand client base
Worked with HR manager to improve employee productivity, reduce absenteeism and turnover, and increase motivation
Standardised work processes between branches, ensuring that clients received high-quality service that exceeded expectations in each centre
Liaised with clients and produced weekly written reports on the progress of each case
Provided advice and support to clients regarding all educational problems, referring them to specialists as needed
Identified training and development needs, coordinated materials, delivered programmes, monitored progress of trainees, and solved training problems
Supervised, trained and mentored a staff of up to 20 employees, providing feedback, training, and professional development one-to-one and in groups
Achievements:
- Managed clients generating a revenue of over £100, 000, solving personnel, logistical and operational issues as they came up
- Consistently received awards for excellent problem solving, exceeding client expectations
- Successfully delivered training programmes on time and within budget
The Coaching Certificate in Personal Coaching Academy
Brunel university BSc Business and Management London, UK First Class honours degree