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Kawtar  Kasbi , Customer service Manager

Kawtar Kasbi

Customer service Manager·Yaratech,

Morocco

Master's degree, Merchandising

Work experience

Total years of experience: 1 years, 7 months

Customer service Manager

February 2024 - June 2025

Yaratech,

Casablanca, Morocco

February 2024 - June 2025

• Customer Experience Audits
• Self-Service Strategies and Knowledge Management
• Community Customer Relationship Management

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Communication Manager

June 2023 - July 2023

Capgemini Engineering,

Casablanca, Morocco Hybrid

June 2023 - July 2023

• Managed social media interactions and published varied content.
• Monitored campaign performance and conducted competitive analysis.
• Organized digital events (webinars, live sessions).

Company industry:
IT Services
Job role:
Marketing and PR

Education

ESITH

January 2024

January 2024

Master's degree, Merchandising

Morocco

ESITH

January 2022

January 2022

Bachelor's degree, production management in clothing

Morocco

school Berrada

June 2019

June 2019

High school or equivalent, Physics and

Morocco

Skills

BUSINESS PLANNING
Intermediate
BUSINESS PLANNING
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Expert
Marketing
Expert
Management
Intermediate
Management
Intermediate
Sales
Intermediate
Sales
Intermediate
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Digital Marketing
Expert
Digital Marketing
Expert

Languages

Arabic
Native Speaker
French
Expert
English
Expert