KAYE ESPELETA

• Assist customers in regards with pricing and delivery of the products in business to business matter via phone and email.
• Do order entry (for orders, pricing and shipping) of customers.
• Check valves, actuators in the plant if available.
• Do administrative work within the team.
• Communicate with customers and provide accurate information’s regarding their orders, shipping date, time and prices.
• Coordinate with the Inside Sales Rep regarding pricing.
• Arrange quotations for customers for their purchased orders.
• Review errors and data managements.
• Update accounts for customers.
• Answers customer calls and provide them with accurate price and delivery information.
• Checks and validates information in the system.
• Screens and forwards customer inquiries not related to pricing and delivery to the appropriate departments.
• May act as back-up to support other customer service functions like Order Entry and Email functions.
• Performs other duties and responsibilities as assigned.
• Knowledge in different programs for order entry and other related tools and application
• Advance knowledge in MS Application, Tools and programs
• Good and accurate communication skills verbal and written.
• Ability to adopt new environment and get along well with colleagues.
• Assist customers with their orders, track shipping and make sure that all orders have been shipped out or if any changes made logged details and assure customer’s knowledge.
• Coordinate with the plant regarding expediting options shipping dates and changes in order details.
• Assist customers regarding returnable materials credit and paper works.
• Approves credit and cancelations regarding orders.
• Communicate directly business to business.
• Track orders.
• Knowledge in CRM Applications and Tools, ORACLE, AS400, and BAAN.

Telstra Account
Teletech Batangas
2nd Floor Robinsons Mall
Lipa, Batangas

SKILLS & RESPONSIBILITIES:

•Provide good and quality customer service to the employees and clients internationally.
•Maintain good relationship with client outside the country.
•Monitor employee’s schedule and keep communications with teams.
•Prepare presentations for meetings.
•Participate in meetings in relation with the business of the company
•Able to communicate with clients outside the country verbally and written.
•Provide accurate information’s regarding the company product.
•Answer’s customer’s inquiry regarding the company products.
•Knowledge in SIEBEL Tool and applications, Oracle tools, and Cisco

Sta. Rita Karsada, Batangas City

SKILLS & RESPONSIBILITIES:

•Payroll, timekeeping, taxes and government benefits
•Knowledge in HR Tools, such as:

•ORACLE HCM
•HCM
•SAP
•NEXUS
•Microsoft tools and application
•Assist SPO employees in regards with their Company, Government Benefits and others like:
•Phil Health
•Social Security System (SSS)
•BIR for taxes, and tax certificates
•Educational Benefits
•Medical Benefits
•Reimbursements
•Taxes
•Company Loan and other benefits concern

•Delegations assistance for expats or other foreign SIEMENS employee and sub-contractor coming and going to the Philippines for work in terms of DOLE requirements:
•Processing the applications for Special Work Permits,
ACR cards and Visa for staying in the Philippines
•Assisting in Contract matters, 201 Files and updating of records
•Applying local and expat employees such as: TIN Numbers in BIR
•Organizing their 201 Files (Passports, Contracts, BIR files, ACR cards)
•Assisting expatriates and local employees being sent outside the country for projects assist them in their arrival and departure
•Communicating with the other foreign sub-contractors of Siemens Power Operations, Inc.
•Communicating with the Company lawyer in terms of foreign employment for expats and local employees
•Works with HR Head in organizing and preparing for outdoor activities for the company like Family Day, Christmas Party, outdoor and indoor, birthdays
•Assisting HR Team in conducting In-house employee trainings and seminars
•Revisions for Company Policy and Company and Benefits Procedures
•Assisting HR Head in confidential matters in the company like Contracts, salary matters and promotions
•Organize and assist HR Head in revisions for Company’s Code of Conduct; aligns with DOLE
•Maintain and keep HR matters like Payroll, Benefits and Timekeeping
•Preparing Phil Health Forms for employees need
•Time keeping and assist in payroll and benefits.
•Organizing and updating 201 Files of SPO employees
•Screening of applicants for Company’s job vacancy, and working with our HR Head in Recruitment, in terms of Interview and communicating with the applicants through phone and assisting them as well.
•Monitoring of attendance and working hours of employees.
•Prepares presentation in annual HR meeting and assist HR Head in such activities as well.

(Training)
SIEMENS Power Operations, Inc.
Sta. Rita Karsada, Batangas City

On the-job training
Human Resource Department
SIEMENS Power Operations, Inc.
Sta. Rita Karsada, Batangas City

Disk jocks in BAY RADIO 104.7 FM
Rizal Ave. Batangas City

Disk jocks in SPIRIT FM 99.1
Basilica Site, Batangas City