Telecommunication Engineer
Etisalat
Total years of experience :16 years, 9 Months
• CPE (Customer Premises Equipment) Devices Quality Assurance.
• Develop and maintain test procedures and records. And produce accurate and reliable technical reports on the equipment performance, network compatibility, interoperability and compliance to international standards.
• Define, evaluate, recommend and use appropriate test equipment to test the interoperability and performance of triple play (voice/data/IP TV) Devices, Routers and Wireless Access points, Internet Protocol/packet switched convergence equipment and technologies.
• Develop and execute Test plans for mobile devices service and quality validation for GSM, WCDMA, LTE technology based on 3GPP and etisalat standard.
• Assist and Coordinate with service design team to test service layer and CPE for all Etisalat residential and business services.
• Validate and certify devices for telecommunication systems and cooperate with the team members.
Planned and Designed IT infrastructure as a team work along with application developers for Facility Management Projects.
Worked as a part of Supplier Management for all Procurement required for the project.
Managed the setup of IT infrastructure for the agreed terms and condition by Installing Servers, Configuring Routers, VPN and Backup solutions like Symantec Backup Exec.
Managed the implementation of application by installing and configuring all the required softwares (TS license, User CALs, SQL, Crystal Report, Dot net).
Installed and configured VPN Server (linux based) for remote application.
Monitored the Servers and applications, and provided remote solution for all day by day problems tickets as per the priority level for the infrastructure and application.
Prepared the daily and monthly report for all the provided services and issues.
Handled IT Service for AMC and call basis for all corporate new and existing customers.
Managed and attended all the service and product related inquiries by site survey and quoted as per the customers demand.
Managed all kind of IT setups for low to mid level organizations by Installing Server hardware and software, setting up Backup, VPN, firewall, antivirus solutions. And structural cabling for network connectivity.
Dealt with suppliers for all new launched and existing products.
Provided desktop supports call for system and mail application related problems.
Maintained Installation, Configuration, Troubleshooting of Desktops and Servers.
Maintained games supported files (updates, and patches).
Handled Upgrading, Configuring and Maintaining Servers and Clients
Prepared spare parts inventory report, maintenance report.
Dealt with suppliers for hardware purchase and latest hardware information.
Handled Cash and Computer account recharging of customer through the network based software named “Netcraft”.
Completed 3 years study of B.Sc. Mathematics, with major subject of Mathematics got about 70% in final year. Cleared all the three years without arrears. Allied Accountancy and Computer Science. lead to gain knowledge in Accounts and Computer Science.