Keesha Faye Ramos

Managed a portfolio of Emirates NBD customer accounts.
Negotiated payment arrangements while maintaining positive customer
relationships.
Maintained accurate documentation and updated customer records.
Prepared daily and monthly collection reports.
Consistently met collection targets while complying with banking regulations.

• Locate and Contact clients to ask about their overdue payments.
• Advising Clients to their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining Customer Payment records.
• Report on Collection activity and accounts receivable status.
• Achieve Monthly Target.
• Pipelining and forcasting the collections for the next month.

• Completed thorough documentation in Salesforce for each inquiry.
• Prepare necessary forms to complete transactions.
• Answer 70+ telephone calls per day with professionalism.
• Drive sales through engagement of customers, suggestive selling and sharing
Product Knowledge.