Workshop Manager
RA International
Total des années d'expérience :11 years, 11 Mois
Effectively and efficiently manage the Workshop and provide the best maintenance facility in Somalia providing support to light vehicles, trucks, MHE and other mechanical equipment under Workshop assets list.
· Provide fleet management for RA Somalia;
· Provide fleet management advice to clients as required. Guide, manage & supervise drafting and implementation of maintenance plans as per manufacturers specifications and applicable conditions;
· Identify suitable problem solving solutions and estimating costs and timescales;
· Assist and direct a team on selection and recommendation of materials as per the manufacturer`s manuals;
· Maintain sufficient stocks of materials. Design and implement formal budgeting, planning and ordering of parts and consumables against timeframe and in conjunction with positive cash flow;
·Ensure maintenance/repairs are completed on time as per the Scope Of Work, specifications, within the estimated budget and to the Clients/users satisfaction;
· Act as QA for all workshop works completed. Maintain (generate where not available) vehicle histories;
· Ensure all billing is accurate and timely. Provide quotes where requested;
· Ensure complete accountability of workshops equipment and materials;
· Actively seek new customers;
· Plan, train and direct your team on activities concerned with the fleer management;
· Sequence and monitor the mobile teams work schedules;
· Ensure all work is in accordance with H&S Legislation. Represent RA International on client negotiations as required;
· Ensure the Workshop is run effectively. Maintain H&S registers, logs as required/appropriate;
· Liaise through Supply chain with suppliers and ensure maximum savings are achieved without compromising quality;
· Ensure Job cards and related billing records are maintained (hard and soft copy);
· Liaise with Finance department to ensure all suppliers invoices are accurate and are paid on time in accordance with agreements;
· Plan, develop and manage maintenance plans for all fleet across Somalia Operation liaising with Clients, vendors and visiting the remote sites;
· Direct utilization of Company`s assets to assure highest cost effectiveness;
· Ensure all equipment within the area of responsibility is used correctly and training is undertaken in this area, where necessary, and recorded;
· Be responsible for interviewing new candidates under your department and provide them with deliverables once hired;
· Be responsible for all manpower management under your remit and also for thorough evaluating their technical skills and conducting appraisals. Maintain appropriate records;
· Provide regular updates and reports to Country Manager;
General Manager to start a new mechanical workshop, accident repair body shop and parts division. Successfully train all 19 workshop staff for excellent customer service practices, training and mentoring to Admin, workshop Technition’s, accident body repair painters and denters, parts purchaser and workshop Manager. A professional S3 workshop setup to a successful stage.
Technical Automotive training and consultant.
Spearhead the country’s largest workshop, which is also the largest of its type in the GCC and where over 60, 000 vehicles are handled annually, and a team consisting of in excess of 300 employees.
Scrupulously revise all existing SOP's to identify process improvement opportunities; and all reports to ensure compliance with policies and procedures.
Employed leadership skills in monitoring the complete body shop with all accident repairs. Also handled three state of the art spray booths, using top quality paints and delivering an excellent finished product.
Play an integral part in the smooth running of the service workshop, achieving high levels of efficiency and productivity.
Designed & developed SOP’s/SMP’s and ensured its implementation.
Accountable for monitoring performance through Oracle Business Intelligence to maximize efficiency.
Attend all kinds of breakdown calls received from the customers & ensuring the timely servicing at the customer’s place, leading efforts across establishing healthy business relations with clients.
Deploy techniques to ensure planned and preventative maintenance schedules are adhered.
Leverage broad competencies in identifying the areas of vehicles pending for a long time and reducing the idle time.
Excel as a team leader by building and training a team with primary focus on customer service; and providing advice and technical assistance to them whenever needed.
Apply sharp analytical abilities in evaluating the impact of work delays, interruptions or changes in plans to develop an appropriate course of actions, while monitoring workflow to anticipate the impact of delays due to team members being absent for leaves, holiday or sickness.
Primarily tasked with ensuring that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment.
Undertake responsibilities of - the orientation of new team members in collaboration with the Workshop Fleet Manager and Lease Manager; the training and development of team members in the department by providing feedback and coaching to support improvements in their job performance; planning and adjusting the workloads of department personnel to match their skills and abilities.
Attain strong track record of reviewing customers’ service requirements and making sure they are executed properly.
Structure annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
Instill sense of commitment and enthusiasm among team members and generate high work tempo to realize set business objectives.
Introduce process improvements/controls to curtail wastage and enhance operational efficiency.
• Dealt very capably while managing all aspects of the workshop, including staff development and training; budget control, purchasing of all new machinery as per exchange program; and ensuring the maximum output of all turf machinery.
• Served proficiently as the Chairman of disciplinary hearings and dismissal.
• Carried out regular inspection for ensuring safe working methods were adhered.
• Implemented cost rationalization measures to maintain overall competitiveness.
• Developed reliable vendors for spares and maintained reasonable inventory of classified spares to avoid costly rush purchases.
• Charted maintenance schedules and closely monitored the maintenance activities ensuring minimum operation free time.
• Maintained 24/7 availability for special projects requiring such attention
Qualified Diesel and petrol mechanic and recognized degree.