Retail Banking Executive
HSBC - United Arab Emirates
Total years of experience :18 years, 2 Months
• Seeking new opportunities by engaging with clients and onboarding them onto the bank as our Privilege customers (New To Bank)
• Negotiating and getting customers to try out new products whilst achieving set Retail sales targets
• Using various communication channels in order to Maximize cross sell, up sell and increase number of products yield per client
• Offering financial advice to all clients thus Increasing portfolio of Asset Under Management
• Updating the internal database with the clients information so that we can communicate on new products and offers accordingly (Customer Relationship Management)
• Compliance regulation and management by ensuring strict client confidentiality in documents provided
• Answering inquiries by researching, clarifying and explaining required information to the customer.
• Resolving issues by investigating the cause, finding alternative solutions and ensuring customer satisfaction.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests and escalating so that it can be on record.
• Selling and marketing services by recognizing opportunities to up-sell accounts and products; explaining new features.
• Maintain call center database by entering information while communicating with the customer to ensure relationship management as well.
• Analyze competitive marketplace and industry trends to accordingly develop business strategies for revenue generation
• Establish pricing strategies and guidelines for new product development
• Obtain customer feedback and suggest appropriate product revisions
• Support marketing team in developing sales and marketing strategies for profitability.
• Assist in new product introduction and release activities.
• Coordinate with cross-functional teams to provide product engineering, development, management and sales solutions.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamics
Maintaining and achieving projected monthly sales set targets both on quantity sales and revenue generated sales
Ensuring the stabilization of market share in comparison to major competition in the market industry on a weekly basis
Liaison between all impacted departments to ensure proper communication on market trends and projected sales estimations
Providing weekly and monthly sales analyzed data records on product by product basis
Offer effective and informative sales marketing of the latest electronics technology on a wide range of products to be reflected in the sales output
Carrying out inventory, updating and proper checking of stocks upon delivery
Ensuring proper visual display of products in the showroom
• Conducting field research studies involving capturing of raw non automated data using different sociological methodologies (Qualitative and Quantitative research methodologies)
• Planning and coordination of collection and serialization of the questionnaires from the field and thereafter subdividing into different quotas as per the needed count
• Securitizing designed questionnaire to meet the desired objectives as per the terms of reference (TORs) needed by the client
• Developing of data entry input masks and datasets ready for automated data capture.
• Preparing data code lists for coding and entry of questionnaires into the computers
• Data proofing using various statistical software packages
• Assist research managers in carrying out basic data analysis and writing inception reports
Bachelor of Science in Information Systems and Technology United States International University -Africa (USIU-A)