Kenric Mendonsa

- Creating, posting and updating content in English and Arabic, on internal and external digital channels
- Handled various projects like the Intranet reskin, improving website Search Engine Optimization and the Rebranding of Alshaya
- Responsibility to review and publish content across 17 markets across Middle East and North Africa and Europe region, and make sure things stay up to date
- Monitored trends and usage statistics and resolved issues across different communication channels
- Liaised with the IT team for the production and development of the intranet and the website
- Designed standard set of templates and guidelines for official presentations, for various departments to follow, and coordinated with IT to centrally deploy it to all the Employees in MENA
- Improved the existing processes, developed automation techniques and saved man-hours
- Ensured round the clock availability for any performance related issues of intranet/website

- Determining software and hardware requirements to provide solutions to problems
- Responding to inquiries about software and hardware problems
- Adapting existing programs to meet users' requirements
- Installing and downloading appropriate software
- Ensuring efficient use of applications and equipment
- Implementing computer networks
- Designing and maintaining websites

- Troubleshooting common IT problems
- Communicating complex concepts to a general audience
- Managing multiple projects simultaneously while maintaining high customer service standards
- In charge of keeping current systems updated and running smoothly
- Conducting research and providing cost analysis data when upgrading or purchasing new hardware, software or equipment

- Creating attractive and functional websites for various clients
- Modifying the code / graphics of existing websites
- Handling all social media activities
- Design, development, maintenance and testing of websites
- Maintenance of database and timely backups
- Designing presentations, creating proposals and documentation

De Beers (Jewellery franchise - subsidiary)
- Handled all IT related tasks such as troubleshooting and networking, including setting up of digital signage and audio solutions
- Supervised the team with the setup of security solutions such as camera installation and fingerprint attendance system

Moving Forward (Film Production and Photography - subsidiary)
- Handled IT related tasks such as setting up new hardware, internet connectivity solutions and IP telephony network configuration with the team

- Coordinated with the BurgerFi team in America, corresponding with suppliers of kitchen equipment, food supplies and recommending IT hardware for purchase