Kenryan Luke Arias

• Delivered L1 to L2 technical support to employees across multiple company entities and partners, maintaining high
operational efficiency and timely issue resolution.
• Deployed Microsoft Intune and configured white-glove provisioning to automate and streamline device setup across
the organization.
• Developed and maintained custom Windows OS images tailored to organizational requirements, reducing setup time
and ensuring consistency.
• Configured and deployed employee hardware including monitors, docking stations, and peripherals across multiple
departments.
• Managed IT asset inventory using tracking systems to ensure accurate resource allocation and accountability.
• Oversaw end-to-end onboarding and offboarding processes for equipment and accounts, coordinating with HR and
department heads for smooth transitions.
• Utilized ITSM tools including Jira and ServiceNow to log, track, and resolve tickets, improving service delivery
workflows.

• Collaborated with IT support staff to diagnose and resolve a wide range of hardware and software issues across the
organization.
• Configured new systems and upgraded legacy hardware by replacing components including RAM and hard drives.
• Built troubleshooting skills through hands-on exposure to system setup, maintenance, and OS-level operations.
• Observed and supported multi-branch IT operations, gaining familiarity with remote access tools and in-office workflow
management.

• Provided L1 to L2 technical support to employees, ensuring effective issue resolution and operational continuity.
• Deployed Microsoft Intune and configured white-glove provisioning for standardized device setup.
• Built and maintained custom Windows OS images aligned with organizational IT requirements.
• Set up and configured employee hardware including monitors, docking stations, and peripherals.
• Managed IT asset inventory to support accurate tracking and efficient resource allocation.