Kerolis Napil, Customer Service Team Leader

Kerolis Napil

Customer Service Team Leader

dar ‎elshifa

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Faculty of arts
Experience
9 years, 4 Months

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Work Experience

Total years of experience :9 years, 4 Months

Customer Service Team Leader at dar ‎elshifa
  • Kuwait - Hawali
  • My current job since August 2020

handling and assitant the patients and first any complain and technical isho. heelp my team to ashiv the target

Cashier
  • My current job since January 2019

Reviewed and resolved differences between
accounting information and cash drawer.
Processed POS transactions, including checks, cash
and credit purchases or refunds.
Checked prices for customers and processed items
sold by scanning barcodes.
Checked identification for proof-of-age and refusing
alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items
and join reward programs to promote loyalty,
satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift,
accounting for errors and resolving discrepancies.

Insurance Agent at daralshifa ‎
  • Kuwait - Hawali
  • October 2020 to August 2021

Get approvals for all insurance Medical companys

Receptionest at Sonesta Club Hotel
  • January 2017 to January 2019

Directed incoming calls to internal personnel and
departments, routing to best-qualified department.
Liaised with vendors, contractors and professional
services personnel to properly process orders in
alignment with needs and specifications of
management.
Balanced \[Job title\] availability, customer schedules and
maximum load levels when scheduling appointments.
Monitored premises, screened visitors, updated logs
and issued passes to maintain security.
Assisted in administrative duties for office team,
including making phone calls, copies and schedules.

  • January 2015 to January 2017
مدير فرع at Marslino diving
  • Egypt - Cairo
  • March 2015 to December 2016

مجموعة متاجر كبيره لبيع منتجاتنا من الصين (أدوات غطص ولعب أطفال وأدوات منزليه

Education

Bachelor's degree, Faculty of arts
  • at Bani suwaif university
  • May 2015

قمت بعدت أبحاث عن الحرب الاهليه في الولايات المتحده الامريكيه. وقمت ببحث في مادة مقارنة الأديان. وقمت ببحث في الاسره ١ الفرعونيه

Specialties & Skills

Facebook
Digital Marketing
English Speaking
Speakers Bureau
ACCOUNTANCY
ADMINISTRATION
PERSONNEL
ROUTERS
SCANNERS
SCHEDULING
TELEPHONE SKILLS
sucial ‎media
Digital ‎markting
customer service

Social Profiles

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Gaining CompaniesEmployees (Training)
Training Institute:
Homaizi food group
Date Attended:
June 2020
Duration:
15 hours
Gaining CompaniesEmployees (Training)
Training Institute:
Homaizi food group
Date Attended:
June 2020
Duration:
15 hours
Environmental A wareness (Training)
Training Institute:
Kout food group
Date Attended:
June 2020
Duration:
10 hours
Email Etiquette (Training)
Training Institute:
Kout food group
Date Attended:
June 2020
Duration:
15 hours
Food safty (Training)
Training Institute:
Kout food group
Date Attended:
June 2020
Duration:
20 hours
Digital markting (Training)
Training Institute:
Google
Date Attended:
May 2020
Duration:
90 hours

Hobbies

  • التصوير
    نجحت في تصوير بعض المناظر الطبيعيه واساعد بعض أصدقائي في تصوير صور ترويجيه للمنتجات الجديده لهم
  • كرة القدم
    حصلت علي العديد من الجوائز من التروس اهلاوي ولعيبة فريق الأهلي
  • اخذ كورسات في المجالات التي احلم أن أكون رائدا فيها
    اجتزت العديد من الاختبارات Q1 والكورسات الطويله مثل Digital markting وغيرها