Retail Manager
Capital Hospitality, ADNEC
Total years of experience :14 years, 5 Months
Set up of Retail Segment, Staff Cafeteria and Coffee Shops in Al Ain Hospitals which fall under SEHA. . . Finalization and active participation in menu engineering, costing and procurement along with the concerned stakeholders. Set up of POS system in coordination with the Information & Technology team. . . Introduction of new SKU's, Acquiring Budgetary Quotes form the vendors. Worked on CAPEX & OPEX for the awarded contracts. Site visit conduction for new coffee shop locations within the Mediclinic Facility of Al Ain & Abu Dhabi. . Negotiation with Starbucks for coffee solution in the Hospital Cafes. Introduction of "We Proudly Serve Starbucks" concept. Staff recruitment in coordination with the Talent Acquisition Team. .
Handled retail and mobilization in Sheikh Shakhbout Medical City, Mafraq under NCTH.
•Opened staff dining restaurant, food court and QSR within the medical city on 9th Jan 2020.
•Showed growth sales of 150% in comparison to the first two weeks of opening. Standardized operating procedures; created all the functional checklist for day-to-day operation.
•Provided training to staff on food handling and day to day store operation and sales.
•Introduced "Impulse Buy" segment with 5 % contribution of the total sales.
•Introduced "Customer Feedback" program to improve overall customer experience, food, ambience or customer service.
•Improved sales by 6 % by revamping Mafraq Hospital's existing menu.
•Introduced "Gift Card" program to improve sales & customer loyalty.
•Worked on menu engineering, and marketing
Closely monitored and analyzed financial statements to improve the bottom-line sales by focusing onhow to improve labor cost, warehousing cost, wherever possible logistic cost and the store operational cost.
•Consistently hit the budget for the 3 quarters of 2019 generating a revenue of 3 million and a net profit of 4% with COGS being maintained at 21%.
•Handled the main commissary of Coldstone Creamery Airport Terminal 3 and set a new commissary inSheikh Zayed Road, Dubai for Dubai and the Northern Emirates.
•Opened stores in Abu Dhabi Mall, Corniche, Al Wadha Mall and Mushrif Mall (Abu Dhabi) in 2008, 2009, 2010 with record sales 33k in a single day.
•Set up AUH market for Apparel Group by opening the first Coldstone Creamery outlet in AUH Mall, set up a production unit for future stores. Hit a milestone by becoming the highest cake selling store in the entire emirates.
•Conducted regular audits on cash handling procedures, wastage management, inventory management, warehouse intends.
•2015 took charge of operation and expansion of Sbarro Pizza. Set operational standard and improved sales by 40% and delivery business by 150%.
•Worked closely with the Sbarro Principals and in house RND team for brand marketing and development
•Created training modules for the managers and team members on food handling standards, product quality and consistency, customer service, loss and prevention and cash handling procedures and assessed them periodically.
•Worked closely with the Supply Chain Team focusing on the availability of the products and costing of the products and maintaining a constant follow up with regards to the import products.
•Closely monitored the inventory movement to ensure set processes were followed and food safety protocols was adhered to.
•Handled operations of Qatar market from December 2018; managed six outlets in Qatar consisting of 30 team members and a production facility in Doha Festival City.
•Opened the first Coldstone Café in Doha Festival City-April 2019. Set up a new menu, worked closely with the RND team in developing menu items, coordinated with vendors for procurement and costing.
•Showed LFL growth by 30%
•Established a training module for team members and guidelines to comply with the store SOP and the Food Handling Safety Procedures.
Performed wide facet of duties from providing auto loans and consumer durables.
Established tie up with auto dealers, electronic companies and insurance companies.
URL removed due to policy violation. Please contact support for further information.