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Ketandip Singh, Customer Service Representative

Ketandip Singh

Customer Service Representative·Etisalat& (Etisalat Services Holdings)

India

Master's degree, Computer Application

Work experience

Total years of experience: 14 years, 6 months

Customer Service Representative

January 2026 - Present

Etisalat& (Etisalat Services Holdings)

Dubai, United Arab Emirates

January 2026 - Present

• Deliver high-quality customer service and support.
• Resolve customer inquiries and service requests efficiently.
• Ensure compliance with company service standards and KPIs.
Company industry:
Telecommunications

Store Manager

March 2022 - March 2026

Airtel – Bharti Airtel Limited

Amritsar, India

March 2022 - March 2026

• Motivate and coach employees to meet service and sales
goals.
• Create and modify employee schedules with service levels in
mind.
• Recruit and hire new employees, train existing manpower.
• Maintain detailed logs and reports of sales, profit and
budget information.
• Help staff in sales and service areas as needed and maintain
comprehensive current knowledge of operations.
• Order supplies and keep inventory at optimal levels.
Company industry:
Telecommunications

Store Manager

January 2022 - January 2026

Airtel (Bharti Airtel Limited)

Amritsar, India

January 2022 - January 2026

• Managed store operations, sales performance, and customer service
delivery.
• Achieved 38% revenue growth through effective sales strategies and
team leadership.
• Led, trained, and motivated a team of 28 employees.
• Improved operational efficiency and customer satisfaction.
Company industry:
Telecommunications

Store Manager

May 2018 - March 2022

Beverly Hills Polo Club – Major Brands India Private Limited

Amritsar, India

May 2018 - March 2022

Company industry:
Fashion & Apparel

Store Manager

January 2018 - January 2022

Beverly Hills Polo Club (Major Brands India Pvt. Ltd.)

Amritsar, India

January 2018 - January 2022

• Managed a 3, 200 sq. ft. flagship retail store.
• Achieved 126% of assigned sales targets.
• Maintained a 25% store conversion rate through customer engagement
and sales coaching.
• Managed inventory, visual merchandising, staffing, and daily operations.
• Led and developed store staff to maximize performance.
Company industry:
Fashion & Apparel

Store Manager

January 2017 - January 2018

Kompanero (ASG Leather Pvt. Ltd.)

Amritsar, India

January 2017 - January 2018

• Managed retail operations and sales activities.
• Ensured excellent customer service and store presentation.
• Handled inventory management and team supervision.
Company industry:
Watches & Luxury Goods

Fashion Consultant

January 2015 - January 2017

Nautica (Arvind Lifestyle Brands Ltd.)

Amritsar, India

January 2015 - January 2017

• Delivered premium customer service and product consultation.
• Achieved sales targets and supported merchandising initiatives.
Company industry:
Fashion & Apparel

Fashion Assistant

January 2013 - January 2015

Pantaloons Fashion & Retail Ltd.

Amritsar, India

January 2013 - January 2015

• Assisted customers and supported daily retail operations.
• Maintained visual merchandising and inventory standards.
Company industry:
Retail & Wholesale

Floor Associate

January 2012 - January 2013

Cinepolis India Pvt. Ltd.

Amritsar, India

January 2012 - January 2013

• Supported cinema operations and customer service activities.
• Assisted in maintaining operational and service standards.
Company industry:
Other Business Support Services

Education

Vinayaka Missions University

August 2016

August 2016

Master's degree, Computer Application

India

Vinayaka Missions University

January 2016

January 2016

Master's degree, Master of Computer Application

India

Punjab Technical University

September 2012

September 2012

Bachelor's degree, Computer Applications

India

Punjab Technical University

January 2012

January 2012

Bachelor's degree, Bachelor of Computer Applications

India

Skills

Supervising
Expert
Supervising
Expert
Managing Employees
Expert
Managing Employees
Expert
Progress Reports
Expert
Progress Reports
Expert
Sales
Expert
Sales
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
BILLING
Expert
BILLING
Expert
MERCHANDISING
Expert
MERCHANDISING
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
SALES
Expert
SALES
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Supervising
Expert
Supervising
Expert
Managing Employees
Expert
Managing Employees
Expert
Progress Reports
Expert
Progress Reports
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
BUDGET DEVELOPMENT
Intermediate
BUDGET DEVELOPMENT
Intermediate
FASHION RETAIL
Intermediate
FASHION RETAIL
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English

Expert

Hindi

Expert

Punjabi

Expert

Urdu

Intermediate

Hobbies and interests

Cooking
the mind
to unwind,
Playing chess