Customer Care Representative
Content Aggregation Limited
مجموع سنوات الخبرة :7 years, 11 أشهر
Supervised the call center team and planned the shifts.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Resolved concerns with products and services to help customer retention and drive sales.
Ensured all Guests were recognised and that the Front Office operated with the expected sales attitude and promoted the hotel brand's loyalty scheme.
Monitored the appearance, standards, and performance of the Front Office Team Members.
Ensured the team members were up to date with hotel products, services, pricing and policies, as well as knowledge of the local area, and were continuously trained